Download and install or reinstall Office 365, Office 2016, or Office 2013 on your PC or Mac

How you install or reinstall Office 365, Office 2016, or Office 2013 depends on whether your Office product is part of an Office for home or Office for business plan. View what Office products are included in each plan and then follow the steps for your product.

Office for home

Is this a new install that came with a product key? Go to office.com/setup and redeem your key.

Step 1. Go to www.office.com/myaccount.

Step 2. Sign in with your Microsoft account.

Step 3. On My Office Account, select Install.

Want to reinstall or install Office on another computer?
Go back to Step 1.

Need more detailed steps? See the Step-by-step installation instructions below.

Office for business

Not sure you can install Office? See, What product or license do I have?

Step 1. Go to portal.office.com/OLS/MySoftware.

Step 2. Sign in with your work or school account.

Step 3. On Manage installs, select Install.

Want to reinstall or install Office on another computer?
Go back to Step 1.

Need more detailed steps? See the Step-by-step installation instructions below.

Tip: These steps are the same if you're installing stand-alone Office applications such as Access 2016 or Visio 2016.

Step-by-step installation instructions

If you have an Office product from one of the Office for home or business plans, select your plan and the type of computer you want to install Office on.

Note: If your organization subscribes to the Home Use Program, see Install or reinstall Office through the Home Use Program (HUP).

If this is a new copy of Office and you haven't redeemed your product key (if one came with your copy) or associated it with a Microsoft account, go to office.com/setup and follow the prompts to sign in and enter your product key.

Begin installing Office
  1. Go to My Office Account at www.office.com/myaccount. If you're not already signed in with the Microsoft account associated with your copy of Office do that now. If you're signed in with a different account, sign out of that and then sign in again with the correct Microsoft account.

    Sign in to Office with a Microsoft account email address and password

    Tip: If your sign in was unsuccessful try signing in again with the correct account, or see "This is the right place to install and re-install Office" for a list of options, including what to try if you can't remember your Microsoft account.

  2. If you have an Office 365 subscription and your screen looks like the one below, select Install > first.

    For Office 365 plans, select Install > on the My Office Account home page

    Select Install. By default, this installs the 32-bit version of Office on your PC using the language you selected when you redeemed the product. If you want to install the 64-bit version, change your language, or install Office 2013 instead, see the section below, Custom install options.

    Select Install

    Note: When installing Office 2016 you might see a message that says, “Stop, you should wait to install Office 2016”. This means Office detected a compatibility issue with something else installed on your computer. Select the Learn why link in the error message, or see the Troubleshooting section below.

  3. Depending on your browser, go to the install pop up that appears and click Run (in Internet Explorer), Setup (in Chrome), or Save File (in Firefox).

    Note: If you're using Edge, first click Save, and then click Run.

    Browser options: in Internet Explorer click Run, in Chrome click Setup, in Firefox click Save File

    If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? Click Yes.

    The install begins.

    Window showing progression of Office install
  4. Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Office applications on your computer. Follow the instructions in the window, for example Click Start > All Apps to see where your apps are, and select Close.

    Office is installed now. Select Close
  5. Start using an Office application right away by opening any app such as Word or Excel. In most cases, Office is activated once you start an application and after you agree to the License terms by clicking Accept.

    Accept the License Agreement terms by clicking Accept
  6. Office might activate automatically. If you see the Microsoft Office Activation Wizard, follow the prompts to activate Office. If you need help, see Activate Office 365, Office 2016, or Office 2013.

    Shows the Microsoft Office Activation Wizard

Tip: Were these steps helpful? Please leave us a comment!

Troubleshooting

Expand a section below for troubleshooting help.

If Office seems to be taking a very long time to install, there could be a problem with your internet connection. For possible solutions, see Why is Office taking so long to install? You may also want to try installing Office using the Office 2016 offline installer.

I received an error message: If you got an error message while trying to install Office and it has a Learn More link, select it to get information for how to troubleshoot the problem. If there wasn't a link, see Troubleshoot installing Office and Office 365.

If your Install button is grayed out, see Install button doesn't install Office.

If you get a message that says, “Stop, you should wait to install Office 2016”. This means Office detected a compatibility issue with something else you have installed. See one of the following help articles for more information:

Custom install options

The following are additional install options depending on your Office product.

For Office 365 and Office 2016 only: Choose or change the language of your Office installation.

For Office 365 Home subscribers only: You can install Office on up to 5 PCs or Macs. Share your other four installs with friends or family, or use the same Microsoft account to install Office on your other computers. The steps to install are the same.

For a one-time purchase of Office 2016 or Office 2013 such as Office Home & Student, Office Home & Business, or Office Professional: You can install Office on only one computer. Certain conditions apply if you need to transfer the license. For more information, see the Microsoft License Terms for your product.

Leave us a comment

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble installing Office, tell us what you were trying to do and where you had difficulties. We'll use your feedback to double-check our steps and provide additional information.

If this is a new copy of Office and you haven't redeemed your product key (if one came with your copy) or associated it with a Microsoft account, go to office.com/setup and follow the prompts to sign in and enter your product key.

  1. Go to My Office Account at www.office.com/myaccount. If you're not already signed in with the Microsoft account associated with your copy of Office do that now. If you're signed in with a different account, sign out of that and then sign in again with the correct Microsoft account.

  2. On the My Account page, under the name of your subscription, select Install.

    Office Store My Accounts page showing the Install button
  3. On the next page, under Install information, select Install to begin downloading the installation package.

    The second install screen on your My Accounts page
  4. Once the download has completed, open Finder, go to Downloads, and double-click Microsoft_Office_2016_Installer.pkg (the name might vary slightly).

    The Downloads icon on the Dock shows the Office 365 installer package

    Tip: If you see an error that says the Microsoft_Office_2016_Installer.pkg can't be opened because it is from an unidentified developer, wait 10 seconds and then try double-clicking the installer package again. If you're stuck at the Verifying…. progress bar, close or cancel the progress bar and try again.

  5. On the first installation screen, select Continue to begin the installation process.

    First Mac 2016 installation screen with "Continue" highlighted
  6. Review the software license agreement, and then click Continue.

  7. Select Agree to agree to the terms of the software license agreement.

  8. Review the disk space requirements, and then click Install.

  9. Enter your Mac login password, if prompted, and then click Install Software. (This is the password that you use to log in to your Mac.)

    Enter your admin password to begin installing
  10. The software begins to install. Click Close when the installation is finished. If Office installation fails, see What to try if you can't install or activate Office 2016 for Mac.

    Shows the final page of the installation process, indicating that the installation was successful.

Tip: Were these steps helpful? Please leave us a comment!

Launch an Office for Mac app and start the activation process

  1. Click the Launchpad icon in the Dock to display all of your apps.

    Shows the Launchpad button in the Dock
  2. Click the Microsoft Word icon in the Launchpad.

    Shows the Microsoft Word icon in a partial view of the Launchpad
  3. The What's New window opens automatically when you launch Word. Click Get Started to start activating. If you need help activating Office, see Activate Office 2016 for Mac. If Office activation fails, see What to try if you can't install or activate Office 2016 for Mac.

    Start activating Word 2016 for Mac

Installation notes

Select one of the sections below for additional information.

Yes, you can install and use Office 2016 for Mac and Office for Mac 2011 at the same time. However, we recommend that you uninstall Office for Mac 2011 before you install the new version just to prevent any confusion.

To uninstall Office for Mac 2011, follow the steps in Uninstall Office 2011 for Mac.

  1. Go to Finder > Applications and open the Office app you want.

  2. In the Dock, Control+click or right-click the app icon and choose Options > Keep in Dock.

    Open app Options menu showing the Keep in Dock command

Leave us a comment

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble installing Office, tell us what you were trying to do and where you had difficulties. We'll use your feedback to double-check our steps and provide additional information.

Note: If you're unable to sign in following the steps below you may be signing in to the wrong Office 365 service, see Where to sign in to Office 365.

  1. Sign in with your work or school account at http://portal.office.com/OLS/MySoftware.aspx.

    If you don't see Office listed, your plan probably doesn't include Office applications. If you know your plan includes Office, you may not have a license assigned, see What Office 365 product or license do I have? If Office is not listed ask your Office 365 administrator to assign a license to you.

  2. On the Office page, go to the version of Office you want to install. For example, your admin may have given you the option to install Office 2016 or Office 2013.

    If you have a choice, select which version of Office you want to install, select a language, and then select Install.

    Important: The process that installs Office 2016 also uninstalls all Office 2013 products. See "Stop, you should wait to install Office 2016" error or How do I reinstall Office 2013 after an Office 2016 upgrade.

  3. Select a Language, and accept the default to install 32-bit, or select Advanced and choose 64-bit from the drop-down list. If you’re not sure which version to install, see Choose the 64-bit or 32-bit version of Office 2016.

    Select a language and then select Advanced
    Select 64-bit from the Version drop-down list
  4. Select Install.

  5. Depending on your browser, go to the install pop-up that appears and click Run (in Internet Explorer) Setup (in Chrome), or Save File (in Firefox).

    Note: If you're using Edge, first click Save, and then click Run.

    Browser options: in Internet Explorer click Run, in Chrome click Setup, in Firefox click Save File

    If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? Click Yes.

  6. The install begins.

    Window showing progression of Office install
  7. Your install of Office 2016 is finished when you see the phrase, You're all set! Office is installed now and an animation plays to show you where to find Office applications on your computer. Follow the instructions in the window, for example Click Start > All Apps to see where your apps are, and select Close.

    Office is installed now. Select Close
  8. Start using an Office application right away by opening any app such as Word or Excel. In most cases, Office is activated once you start an application and after you agree to the License terms by clicking Accept.

    Accept the License Agreement terms by clicking Accept

Leave us a comment

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble installing Office, tell us what you were trying to do and where you had difficulties. We'll use your feedback to double-check our steps and provide additional information.

  1. Sign in with your work or school account at http://portal.office.com/OLS/MySoftware.aspx.

  2. On the Office page page, under Install Office 2016 for Mac, select Install to begin downloading the installer package.

    The Office 365 Settings install software screen on a Mac
  3. Once the download has completed, open Finder, go to Downloads, and double-click Microsoft_Office_2016_Installer.pkg. (The name might vary slightly.)

    The Downloads icon on the Dock shows the Office 365 installer package

    Tip: If you see an error that says the Microsoft_Office_2016_Installer.pkg can't be opened because it is from an unidentified developer, wait 10 seconds and then try double-clicking the installer package again. If you're stuck at the Verifying…. progress bar, close or cancel the progress bar and try again.

  4. On the first installation screen, select Continue to begin the installation process.

    First Mac 2016 installation screen with "Continue" highlighted
  5. Review the software license agreement, and then click Continue.

  6. Select Agree to agree to the terms of the software license agreement.

  7. Review the disk space requirements, and then click Install.

  8. Enter your Mac login password, if prompted, and then click Install Software. (This is the password that you use to log in to your Mac.)

    Enter your admin password to begin installing
  9. The software begins to install. Click Close when the installation is finished. If Office installation fails, see What to try if you can't install or activate Office 2016 for Mac using Office 365 for business.

    Shows the final page of the installation process, indicating that the installation was successful.

Tip: Were these steps helpful? Please leave us a comment!

Launch an Office for Mac app and start the activation process

  1. Click the Launchpad icon in the Dock to display all of your apps.

    Shows the Launchpad button in the Dock
  2. Click the Microsoft Word icon in the Launchpad.

    Shows the Microsoft Word icon in a partial view of the Launchpad
  3. The What's New window opens automatically when you launch Word. Click Get Started to start activating. If you need help activating Office, see Activate Office 2016 for Mac. If Office activation fails, see What to try if you can't install or activate Office 2016 for Mac using Office 365 for business.

    Start activating Word 2016 for Mac

Installation notes

Keep in mind:

Yes, you can install and use Office 2016 for Mac and Office for Mac 2011 at the same time. However, we recommend that you uninstall Office for Mac 2011 before you install the new version just to prevent any confusion.

To uninstall Office for Mac 2011, follow the steps in Uninstall Office 2011 for Mac.

  1. Go to Finder > Applications and open the Office app you want.

  2. In the Dock, Control+click or right-click the app icon and choose Options > Keep in Dock.

    Open app Options menu showing the Keep in Dock command

Leave us a comment

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble installing Office, tell us what you were trying to do and where you had difficulties. We'll use your feedback to double-check our steps and provide additional information.

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