"无法启动 Office"或"Office 正忙"错误消息

重要:  本文是由机器翻译的,请参阅免责声明。请在 此处 中查找本文的英文版本以便参考。

很抱歉延迟获取 Office 应用程序打开,但如果您收到错误消息,指出类似于

以下消息,我们正在尝试更新、 修复或卸载 Office。

Office 正忙。很抱歉,因为 Office 正忙,不能 < 应用程序名称 > 使用稍后再试。我们正在更新,或者它能够帮助您添加或删除某些程序。

或者

无法启动 Office。我们无法打开 Office,因为我们正在更新、 添加或删除程序。

您可以执行的操作

如果您收到以下错误之一,而不能打开 Office,请尝试按此顺序下列操作︰

  1. 等待几分钟,然后尝试打开 Office 应用程序。

  2. 重新启动计算机,然后尝试再次打开该应用程序。

  3. 使用此简单修复工具完全卸载 Office。完成卸载后,重新安装 Office。

    1. Click this easy fix button to uninstall Office.

      指示有可用自动修复程序的“轻松修复下载”按钮
    2. For the remaining steps showing how to save and use the easy fix, select your browser from the drop-down list below

      1. At the bottom of the browser window, select Open to open the O15CTRRemove.diagcab file.

        选择“打开”以打开 O15CTRRemove.diagcab 简易修复工具

        If the file doesn’t open automatically, choose Save > Open Folder, and then double-click the file (it should start with "O15CTRRemove") to run the easy fix tool.

      2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

      3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

      4. After restarting your computer, you can try installing Office again.

      1. In the lower-lower left corner select the o15CTRRemove file and from the drop down, select Show in folder.

        从下拉列表中,选择在文件夹中显示

        Double-click the download, o15CTRRemove to run the easy fix tool.

      2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

      3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

      4. After restarting your computer, you can try installing Office again.

      1. Select Save File, and then OK.

        在 Firefox 中保存 O15CTRRemove.diagcab 文件

        In the upper-right browser window, select Show all downloads. In the Library, select Downloads > O15CTRRemove.diagcab, and then select the folder icon. Double-click the O15CTRRemove.diagcab.

      2. The Uninstall Microsoft Office wizard launches. Select Next and follow the prompts.

      3. When you see the Uninstallation successful screen, follow the prompt to restart your computer for the changes to take effect. Select Next.

      4. After restarting your computer, you can try installing Office again.

    Reinstall Office

    To reinstall Office, follow the steps in Download and install or reinstall Office on your PC or Mac.

注意: 机器翻译免责声明:本文是由无人工介入的计算机系统翻译的。Microsoft 提供机器翻译是为了帮助非英语国家/地区用户方便阅读有关 Microsoft 产品、服务和技术的内容。由于机器翻译的原因,本文可能包含词汇、语法或文法方面的错误。

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