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Fix sync issues in OneNote for iOS or Android

There are a few steps you can follow to avoid OneNote sync issues on a mobile device:

  • Check and make sure OneNote is running in the foreground.

  • Logout and log back in to OneNote to reset your credentials and avoid authentication problems.

  • Force a OneNote to sync

Reset credentials

  1. In Microsoft OneNote for iOS, go to Settings on your device:

    • On an iPad, tap the gear icon in the upper right corner.

    • On an iPhone, tap the ellipsis ( ... ) icon and then tap Settings.

    Open OneNote, tap the back< icon in the upper-left corner of the screen until you see your list of notebooks, and tap the gear icon next to the account name and email address.

  2. On the Settings screen, under Account, tap the account name.

  3. Tap the account name again and then choose Remove Account.

  4. Accept the notification that appears to confirm signing out.

  5. Double tap the device's home button, and swipe up on the OneNote app to close it .

  6. Start OneNote and sign in to your account.

Force Syncing for iOS

  • There are no options to force sync a notebook in OneNote for iPad or iPhone.

Reset credentials

  1. Open OneNote and then on the bottom left, tap Notebooks.

  2. Tap the three-dots menu in the upper right corner of the screen, and choose Settings.

  3. Tap Account.

  4. Tap Sign Out, and then click OK.

  5. Tap the recent apps button on the bottom of the screen (the one to the left of your Home button), find the OneNote app and swipe it sideways to close it.

  6. Start OneNote and sign in to your account.

Force Syncing for Android phone

  1. In OneNote, find the notebook that's experiencing the sync issues.

  2. Tap the three-dots menu in the upper right corner of the screen, and choose Sync (account name) notebook.

    Tip: To sync all notebooks, go to the list of notebooks. Tap the three-dots menu and then choose Sync all.

  3. Leave the device on until the sync is done. You may have to leave the device on overnight, especially in the case of very large notebooks or first-time syncs.

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