Receive Remote Assistance Support from Microsoft

Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secured connection. Protect yourself from tech support scams.

Before clicking 'I accept', review the:

By selecting the ‘I accept’ option of Remote Assistance support from Microsoft, you agree that during this session, the support professional may capture screen shots for quality and/or training purposes.

If you do not choose to accept screen shots being captured, please select the ‘I do not accept’ option and request other quality support options such as phone or chat support.

After you accept screen shots being captured, please close all windows or documents that may contain personal information.

Quick Assist

With the Windows Quick Assist app, you can give or get PC help over a remote connection. Remember: Only use Quick Assist with people you trust, since they can access your PC.

Important: You might need to update Quick Assist to continue using it. For more info, see Install Quick Assist.

To open Quick Assist on your Windows 10/11 PC, do one of the following:

Option 1: Press Ctrl + Windows logo key + Q at the same time.
Option 2: Use the Start menu:
- In Windows 11: Select Start > All apps > Quick Assist.
- In Windows 10: Select Start > Windows Accessories > Quick Assist.
Option 3: Select the Search bar or Search icon, enter quick assist, then select Quick Assist in the list of results.

After Quick Assist opens, enter the code provided to you by Microsoft.

Quick Assist web app

For: Windows 8.1, supported Windows Server versions, supported macOS versions

Use the Quick Assist web app to get help with your computer directly from Microsoft support agents. The app connects your computer with the Microsoft support agent’s computer using a remote connection.

Here’s what to do if you’re working with a Microsoft support agent and they tell you to open the Quick Assist app:

Open the Quick Assist web app
The Microsoft support agent will give you a security code—enter it when prompted.
Follow any other on-screen instructions.

Important: The Quick Assist web app is only available for use with verified Microsoft support agents.

If you're having trouble connecting with the Quick Assist web app, please note your browser version and compare to the table below.

Note: The Quick Assist web app works with Microsoft Edge, Google Chrome, and Safari browsers.

Browser	Quick Assist support
Microsoft Edge, Windows 10 RS2 or later	Fully supported, except no outgoing sharing
Microsoft Edge (Chromium-based)	Fully supported (version 72 and higher)
Google Chrome	Fully supported
Safari 14+	Fully supported
Safari 13.1+	Fully supported (macOS 10.13 (High Sierra) and later)