Cancel my Office 365 subscription

Note   This article shows you how to unsubscribe from an Office 365 for business subscription. To unsubscribe from an Office 365 Home or Office 365 Personal subscription, see Cancel your Office 365 Home or Office 365 Personal Subscription.

You can cancel your Office 365 subscription:

Important   

  • If you canceled using expedited deprovisioning, your data will be deleted within 3 days. Expedited deprovisioning allows you to cancel your subscription and delete all of the data associated with it without waiting the usual 90 days for your data to be deleted from the system. To use expedited deprovisioning, call Support.

  • If you purchased your subscription with an Office 365 product key, you can cancel through Microsoft by calling Support. However, you can’t get a refund from Microsoft for subscriptions purchased with a product key.

Want to tell us why you are canceling?    We’re sorry to see you go, and we’d like to know more. At the bottom of this article, please click Not what I was looking for to tell us more about why you are canceling your subscription.

Cancel at the end of your term

You can cancel at the end of your term by turning off auto-renew:

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Billing > Subscriptions (or Manage and buy subscriptions).

  4. On the Subscriptions page, click a subscription, and then click Turn auto-renew off.
    At the end of your term, the subscription will expire and you will no longer be billed.

Term length:

  • Office 365 Enterprise or Office 365 Midsize Business    Your term is for one year, with the option of paying by the month.

  • Office 365 Business Essentials or Office 365 Business Premium    Your term is for either for one year with the option of paying by the month, or month to month.

  • Office 365 Small Business or Office 365 Small Business Premium    Your term is either for one year or month to month.

If you bought your subscription through the Open or FPP channels, it will already expire at the end of your term and you don't need to cancel in another way.

Cancel before the end of your term

Note If you cancel before the end of your term, you may be subject to early termination fees.

Step

Details

1. Remove domains

If you added your own domain name to use with Office 365, you have to remove the domain. Any DNS records you created that point to Office 365 also have to be updated. For example, you have to change the Name Server (NS) record at your registrar to a different server. (Your registrar typically provides the server name for this record.)

2. Save your data

You lose access to your Office 365 data when your cancellation becomes effective, so save your files to another location before you go. Any data that you leave behind is permanently deleted 90 days after cancellation.

3. Cancel

You can cancel your paid or trial subscription in the Office 365 admin center before the end of your term if you have fewer than 25 licenses assigned to users. You can also cancel any subscription, no matter how many licenses are assigned, within the first 30 days after purchase. Here's how:

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Billing > Subscriptions (or Manage and buy subscriptions).

  4. On the Subscriptions page, choose the name of your plan.

  5. Under Actions, select Cancel subscription.

  6. Review the important dates, and then provide feedback on why you are cancelling.

    Your subscription will now appear in a Cancelled state and will have reduced functionality until it is deleted.

For any other subscription, or if the Cancel subscription option is unavailable, you should call Support.

When you call support, to help protect your privacy, we ask you to provide the following information regarding your account:

  • The user ID you use to sign in to Office 365

  • The phone number associated with your account

  • The first and last name of the primary contact for your organization

  • The name of your organization as it shows on your Office 365 subscription

  • The complete street address of your organization

The person calling to cancel must be listed as an admin on your Office 365 subscription.

More billing management help

Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

Applies To: Office 365 Admin, Office 365 Small Business Admin



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