Receive Remote Assistance Support from Microsoft

Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection. Protect yourself from tech support scams.

Before clicking 'I accept', review the:

By selecting the ‘I accept’ option of Remote Assistance support from Microsoft, you agree that during this session, the support professional may capture screen shots for quality and/or training purposes.

If you do not choose to accept screen shots being captured, please select the ‘I do not accept’ option and request other quality support options such as phone or chat support.

Once you accept screen shots being captured, please close all windows or documents that may contain personal information.

Quick Assist web app

With the Quick Assist web app, you can get help with your computer directly from Microsoft support agents no matter where you’re located. The app connects your computer with the Microsoft support agent’s computer using a remote connection. At this time, a preview of the app is available to people who have PCs running Windows 8.1, or who are using certain Windows Server or Mac OS versions.

Here’s what to do if you’re working with a Microsoft support agent and they tell you to open the Quick Assist app:

Open the Quick Assist web app
The Microsoft support agent will give you a security code—enter it when prompted.
Follow any other onscreen instructions.

Important: The Quick Assist web app is only available for use with verified Microsoft support agents.

LogMeIn

LogMeIn is the remote assistance solution for non-Windows 10 users and an alternative/backup solution for Windows 10 users.

Note: LogMeIn (LMI) Rescue is a 3rd party remote assistance product that is currently used to provide remote support to Microsoft customers. Microsoft support uses the Enterprise version of LogMeIn Rescue as the Remote Desktop Assistance tool to troubleshoot and resolve customer issues.

With LogMeIn Rescue, Microsoft support engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.

LogMeIn Rescue differs from other remote access products from LogMeIn and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer’s PC/device in order to deliver support that requires remote access, and Microsoft support engineers can only remotely access a Microsoft customer’s PC with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Support from Microsoft will be initiated from this site only.

This product information should not be considered an endorsement or support by Microsoft. Microsoft may discontinue use of this tool without prior notice.

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