Visio stops working when using the keyboard

You may have experienced the Visio app becoming slow or stalling when using the keyboard. This issue occurs on Windows version 1903. If you don't know which version of Windows you have, see Which version of Windows OS am I running?

This is a known issue and we are actively working on a fix.

Workaround for this issue:

  1. Open Windows Settings by searching for "Settings" in the taskbar.

  2. In Settings, go to Devices > Typing and go to the Hardware keyboard section.

  3. Use the toggle for Show text suggestions as I type is turned Off.

If this doesn't help address your issue or if you have additional questions, feel free to send us an email.

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