View and download reports about service usage in Office 365

Note:  Depending on your service, some features may not be available.

If you want to identify issues, check SharePoint storage metrics, audit mailbox usage and more, use the Reports section of Office 365. On the Office 365 admin center page, click Reports in the left pane, and then click Overview to see all available reports for these areas:

  • Mail

  • Lync

  • SharePoint

  • OneDrive for Business

  • Auditing

When you click on one of the reports under each area, you'll see a chart or a form that lets you choose options for the data you want to see. For example, when you click on

  • Filter the data.    To see only the data you are interested in, use the drop-down filters above the graph, or the time-span indicators below the graph.

  • See related information.    For some reports, there is additional information in a table below the graph. In addition, related reports are linked to from the thumbnail-sized pictures to the right of the main graph.

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SharePoint Online reports

The SharePoint Online service offers several types of reporting and maintenance tools:

  • Audit site collections.    Site admins can use the audit feature of SharePoint Server 2013 to track which users have taken what actions on the sites, content types, lists, libraries, list items, and library files of site collections. Site admins can configure what events on a site get audited, as well as manage the size of the audit log. For more information, see Configure audit settings for a site collection and View audit log reports.

  • Export eDiscovery content and create reports. For eDiscovery, you can create reports about content relevant to a case, or identify the contents of and any search indexing issues with the export.

  • View error logs for content type publishing. You can identify errors in content type publishing by using either the Content type service application error log, which captures publishing error information for subscriber sites, or the Content type publishing error log report, which captures publishing error information for a site.

  • View properties of a site collection. SharePoint Online admins can access a list of information about each site collection. This specific information includes a list of site administrators, the number of subsites, quotas and storage usage, and the default URL and title.

  • View usage and search reports. Provides reports on common usage-related questions such as what the top queries are on your site per day or per month, how many search queries users perform on average, how often query rules are used, how often people click promoted results, and more.

  • Monitor apps for your SharePoint Online environment. As a SharePoint Online admin, you can monitor information such as app usage and error information for the apps that are in use in your SharePoint Online environment.

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Additional Exchange Online reports

There are additional reporting features available from the Exchange admin center:

  • Learn more about auditing reports. Use the Auditing page in the Exchange admin center to troubleshoot configuration issues by tracking specific changes made by administrators and to help you meet regulatory, compliance, and litigation requirements.

  • Track Messages with Delivery Reports. Delivery Reports is a message tracking tool in the Exchange admin center that you can use to search for delivery status on email messages sent to or from users in your organization's address book, with a certain subject.

  • Run Reports for Voice Mail Calls. Unified Messaging (UM) call reports provide information about the calls forwarded to or placed by UM. Use these reports to monitor, troubleshoot, and report on UM for your organization.

  • Trace an Email Message. Message trace allows you to follow email messages as they travel through your Exchange Online organization. You can determine if an email message was received, rejected, deferred, or delivered by the service.

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