Video: Delete and recover emails

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Delete email you no longer want or need from your Inbox or mail folders, or recover those that you still wish to keep.

Delete an email

  1. Select an email you want to delete.

  2. In the Outlook ribbon, select Delete.

    Note: If you'd like to permanently delete an email, press Shift + Delete. You won't be able to recover this email later.

Recover a deleted email

  1. Select Deleted Items and then right-click the email you'd like to recover.

    Note: This only applies to Office 365 for business or Outlook Exchange customers. The time span in which you can retrieve your email may vary. If you have an Outlook rule set or an administrator who has set a policy, deleted items may empty on exit or after a few days and cannot be retrieved.

  2. Select Move > Inbox.

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Delete a message

Recover deleted items in Outlook for Windows

If you no longer wish to keep an email, you can delete it from Outlook.

In your Inbox or mail folder, select an email from the message list.

To delete the email, choose Delete from the Outlook ribbon.

If you’ve changed your mind about deleting an email, you may be able to retrieve it from the Deleted Items folder.

Choose Deleted Items,

and right-click the email you’d like to retrieve.

Then choose Move and select where you’d like to save your email.

I'll move it back to the Inbox.

Now you can take control of your email by deleting the ones you don’t need, and retrieving those you still want to keep.

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