Use intelligent technology in has added intelligent technology to help you save time.

Note: At this time, this feature is available only to users in North America and only in English.

Suggested replies

When you receive a message in email that can be answered with a short response, suggests three responses that you can use to reply with a couple of clicks.

If one of the suggestions works for you, select it, and then select Send. If you have feedback about the suggestions, we'd love to hear what you think. To share your feedback, select Report inappropriate text.


  • Suggested replies are generated by a computer algorithm and use natural language processing and machine learning technologies to provide response options.

  • Suggested replies only appear if conversation view is turned on. To turn on conversation view, select Settings  Settings icon  and choose an option under Conversation view.

Email with suggested responses

Turn off suggested replies

  1. Select Settings  Settings icon  > View all Outlook settings > Mail > Compose and reply.

  2. Clear the check box for Show suggested replies.

  3. Select Save.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.