Use a screen reader to request read and delivery receipts in Outlook

Use a screen reader to request read and delivery receipts in Outlook

Read out loud symbol with the label Screen reader content. This topic is about using a screen reader with Office

This article is for people who use a screen reader program with the Office products and is part of the Office Accessibility content set. For more general help, see Office Support home.

For people who aren’t using a screen reader, see Add delivery receipt to track an e-mail message (in Windows), Add and request read receipts and delivery notifications (in Windows), or Request a read receipt or delivery notification in Outlook 2016 for Mac.

Use Outlook 2016 with your keyboard and a screen reader such as JAWS or Narrator, the built-in Windows screen reader, to request read or delivery receipts. You can also choose how to respond when others request read receipts from you.

You receive a delivery receipt when your email has been delivered to the recipient's email server. A read receipt is sent to you when the recipient has viewed your email. You can open and read the receipts like a regular email using your screen reader.

Notes: 

  • New Office 365 features are released gradually to Office 365 subscribers, so your app might not have these features yet. To learn how you could get new features faster, visit When do I get the newest features in Office 2016 for Office 365?.

  • For keyboard shortcuts, go to Keyboard shortcuts for Outlook.

  • This topic assumes that you are using the built-in Windows screen reader, Narrator. To learn more about using Narrator, go to Get started with Narrator.

  • This topic makes note of the JAWS functionality as well. To learn more about JAWS for Windows, go to JAWS for Windows Quick Start Guide.

  • This topic assumes you are using this app with a PC. Some navigation and gestures might be different for a Windows phone or tablet.

  • Not all email servers and apps support sending receipts.

In this topic

Request a read or delivery receipt for a single email

When you're creating a new message, forwarding, or replying to an email, you can request a read or delivery receipt for that particular email as a one-time action.

  1. When composing a message, do one of the following:

    • To request a delivery receipt, press Alt+P, U.

    • To request a read receipt, press Alt+P, Q.

Request a read or delivery receipt for all emails

To request read or delivery receipts for all outgoing emails, change the Outlook options.

  1. In the Outlook main view, press Alt+F, T. The Outlook Options window opens.

  2. To go to the Mail tab, press the Down arrow key. You hear: "Mail."

  3. Do one of the following:

    • To request a delivery receipt, press Alt+Y. The option is selected.

    • To request a read receipt, press Alt+R repeatedly until you hear: "Tracking, unchecked, Read receipt confirming the recipient viewed the message." To select, press Spacebar.

  4. To exit the Outlook Options window, press the Tab key until you hear "OK button," and then press Enter.

Set how to handle requests for read receipts

You can choose how to handle requests for read receipts that you receive from others.

  1. In the Outlook main view, press Alt+F, T. The Outlook Options window opens.

  2. To go to the Mail tab, press the Down arrow key. You hear: "Mail."

  3. Do one of the following:

    • To always send a read receipt, press Alt+A repeatedly until you hear "For any message received that includes a read receipt request, unselected, Always send a read receipt, radio button." To select, press Spacebar.

    • To never send a read receipt, press Alt+N repeatedly until you hear "For any message received that includes a read receipt request, unselected, Never send a read receipt, radio button." To select, press Spacebar.

    • To have Outlook prompt you each time whether to send a receipt, press Alt+M repeatedly until you hear "For any message received that includes a read receipt request, unselected, Ask each time whether to send a read receipt." To select, press Spacebar. For instructions on how to respond when you're prompted, go to Respond to a read receipt request.

  4. To exit the Outlook Options window, press the Tab key until you hear "OK button," and then press Enter.

Respond to a read receipt request

If you selected to be prompted each time you receive an email with a read receipt request, you need to decide whether to send the receipt or not for each one separately.

  1. When you open an email that includes a read receipt request, you hear "Microsoft Outlook, Yes, button." The focus is on a confirmation dialog, on the Yes button.

  2. To send the receipt, press Enter. To not send the receipt, press Alt+N.

See also

Use a screen reader to work with folders in Outlook

Use a screen reader to create bulleted or numbered lists in Outlook

Keyboard shortcuts for Outlook

Keyboard shortcuts for navigating mail in Outlook

Use keyboard shortcuts to zoom in or out in Outlook

Basic tasks using a screen reader with email in Outlook

Set up your device to work with accessibility in Office 365

Learn how to navigate in Outlook using accessible features

Use Outlook 2016 with your keyboard and VoiceOver, the built-in Mac OS screen reader, to track your emails and request read or delivery receipts. You can also choose how to respond when others request read receipts from you.

You receive a delivery receipt when your email has been delivered to the recipient's email server. A read receipt is sent to you when the recipient has viewed your email. You can open and read the receipts like a regular email using your screen reader.

This feature is available for:

  • Office 365 subscribers with an Office 365 Business Premium or Enterprise subscription.

  • An Exchange-based email account hosted on Office 365 or on Exchange 2010 SP2 and later. An Exchange-based email account can be an Outlook account or a connected Hotmail or Outlook.com account.

  • Outlook 2016 for Mac version 15.35 (170610) and later.

Notes: 

In this topic

Request a read or delivery receipt

When you're creating a new message, forwarding, or replying to an email, you can request a read or delivery receipt for that particular email as a one-time action.

  1. When composing an email, press F6 until you hear: "Message, selected, tab."

  2. Press the Right arrow key until you hear "Options tab," and then press Spacebar.

  3. On the Options tab, press the Tab key until you hear "Request receipts, menu button," and then press Spacebar.

  4. To move to and select the request option you want, press the Down arrow key until you hear the option, and then press Spacebar.

Respond to a read receipt request

When you receive an email with a request for a read receipt, you need to decide whether to send the receipt or not for each email separately.

  1. When you open an email that includes a read receipt request, you hear "An alert dialog, <sender name> requested a read receipt for the message <email title>." The focus is on the confirmation dialog.

  2. Do one of the following:

    • To send the receipt, press Caps Lock+Right arrow key until you hear "Send button," and then press Spacebar.

    • To not send the receipt, press Caps Lock+Right arrow key until you hear "Don't send button," and then press Spacebar.

See also

Use a screen reader to work with folders in Outlook

Use a screen reader to create bulleted or numbered lists in Outlook

Keyboard shortcuts for Outlook for Mac

Basic tasks using a screen reader with email in Outlook

Set up your device to work with accessibility in Office 365

Learn how to navigate in Outlook using accessibility features

Use Outlook Web App with your keyboard and a screen reader such as JAWS or Narrator, the built-in Windows screen reader, to track your emails and request read or delivery receipts. You can also choose how to respond when others request read receipts from you.

You receive a delivery receipt when your email has been delivered to the recipient's email server. A read receipt is sent to you when the recipient has viewed your email. You can open and read the receipts like a regular email using your screen reader.

Notes: 

  • New Office 365 features are released gradually to Office 365 subscribers, so your app might not have these features yet. To learn how you could get new features faster, visit When do I get the newest features in Office 2016 for Office 365?.

  • For keyboard shortcuts, go to Keyboard shortcuts in Outlook on the web.

  • This topic assumes that you are using the built-in Windows screen reader, Narrator. To learn more about using Narrator, go to Get started with Narrator.

  • This topic assumes you are using this app with a PC. Some navigation and gestures might be different for a Windows phone or tablet.

  • When you use Outlook Web App, we recommend that you use Microsoft Edge as your web browser. Because Outlook Web App runs in your web browser, the keyboard shortcuts are different from those in the desktop program. For example, you’ll use Ctrl+F6 instead of F6 for jumping in and out of the commands. Also, common shortcuts like F1 (Help) and Ctrl+O (Open) apply to the web browser – not Outlook Web App.

  • Not all email servers and apps support sending receipts.

In this topic

Request read and delivery receipts

When you're creating a new message, forwarding, or replying to an email, you can request receipts for that particular email as a one-time action.

  1. When composing a message, press the Tab key until you hear: "Command, Send, button."

  2. Press Caps Lock+Right arrow key until you hear "Command, More actions, button collapsed," and then press Enter.

  3. Press the Down arrow key until you hear "Show message options," and then press Enter. You hear: "Message options, OK button."

  4. Do one of the following:

    • To request a delivery receipt, press the Tab key until you hear "Unchecked, Request a delivery receipt," and then press Spacebar.

    • To request a read receipt, press the Tab key until you hear "Unchecked, Request a read receipt," and then press Spacebar.

  5. To return to the message, press the Tab key until you hear "OK button," and then press Enter.

Set how to handle requests for read receipts

You can choose how to handle requests for read receipts that you receive from others.

  1. To go to the Outlook Web App settings, press Ctrl+F6 or Shift+Ctrl+F6 until you hear: "App launcher, menu item."

  2. Press Caps Lock+Right arrow key until you hear "Use the Down arrow to use the Settings pane," and then press Enter. The Settings pane opens.

  3. Press the Tab key until you hear "Mail, link," and then press Enter. The Mail options page opens.

  4. Press Ctrl+F6 until you hear: "Options, Mail."

  5. Press the Down arrow key until you hear "Read receipts," and then press Enter. You hear: "Regions updated."

  6. Press the Tab key. You land on the first receipt response option and hear: "Regions, Ask me before sending a receipt." Do one of the following:

    • To have Outlook prompt you each time whether to send a receipt, press Spacebar. For instructions on how to respond when you're prompted, go to Respond to a read receipt request.

    • To always send the receipt, press the Tab key until you hear "Always send a response," and then press Spacebar.

    • To never send the receipt, press the Tab key until you hear "Never send a response," and then press Spacebar.

  7. To save your selection, press the Tab key until you hear "Save, button," and then press Enter.

  8. To return to the Outlook main view, press Ctrl+F6 until you hear "Back, button," and then press Enter.

Respond to a read receipt request

If you selected to be prompted each time you receive an email with a read receipt request, you need to decide whether to send the receipt or not for each email separately.

  1. When you open and start to read an email that includes a read receipt request, your screen reader announces the request. You hear: "The message sender has requested a read receipt. To send a receipt, link, click here."

  2. To not send the receipt, proceed with reading the email without taking any action. To send the receipt, when on the link text, press Enter.

See also

Use a screen reader to work with folders in Outlook

Use a screen reader to check spelling and grammar in Outlook

Keyboard shortcuts in Outlook on the web

Basic tasks using a screen reader with email in Outlook

Learn how to navigate in Outlook using accessible features

Technical support for customers with disabilities

Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.

If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.

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