Troubleshoot Sticky Notes

Here are some things to try when you’re running into errors when using Sticky Notes.

Sticky Notes didn't open on start

In Windows 10, sometimes your notes will seem to disappear because the app did not launch on start. If you've set Sticky Notes to automatically open when Windows starts, occasionally Sticky Notes won't open and you'll need to manually open it.

  1. Click or tap the Start button, and then type "Sticky Notes".

  2. Click or tap the Sticky Notes app to open it.

I don't see my notes

Sometimes your notes will not appear because you have signed into a different account than the one you have previously synced notes with. Try signing out and then signing in with a different account to find your notes. Learn how to sign out and then sign in of Sticky Notes on different devices.

My sticky notes disappeared from the desktop

In Windows 10, sometimes opened sticky notes will be minimized to the Notes list unexpectedly. Try pinning the note back to the desktop by re-opening it from the Notes list (version 3.0 and later only).

  1. Open the Sticky Notes app and view you list of notes.

  2. Scroll or search for your note in the Notes list.

  3. To re-pin a note to the desktop, tap or double-click the note.

    You can also click or tap the ellipsis icon ( ) and then click or tap Open note.

Tapping or clicking "X" doesn't warn me about delete

For Sticky Notes version 3.0 and later on Windows 10, tapping or clicking the Close icon ( X ) no longer deletes a note. It closes the note, which is saved to your Note list so you can reopen it later. You can turn on confirmation for note deleting in Settings.

  1. Open the Sticky Notes app and view your list of notes. If only a single note is displayed, click or tap the ellipsis icon ( … ) in the upper-right of the note and then click or tap Notes list.

  2. Click or tap the Settings icon located on the upper-right of the Notes list.

  3. Set the Confirm before deleting button to On.

  4. Open a note you want to delete.

  5. Click or tap the ellipsis icon ( … ) on a note and select Delete note.

Sticky Notes was uninstalled unexpectedly

For Sticky Notes on Windows 10, try re-installing the app from the Microsoft Store. If you were signed into Sticky Notes before the app was uninstalled, your notes will reappear after you reinstall and sign in with the same account.

Important: If you were not signed in when Sticky Notes became uninstalled, your notes will be deleted.

The Sticky Notes button on OneNote for iPhone or Android disappeared

Try updating the OneNote App.

  • From an iPhone, go to the App Store to update OneNote, or try uninstalling and reinstalling.

  • From an Android phone, go to the Play Store to update OneNote, or try uninstalling and reinstalling.

My notes are not syncing

For Sticky Notes on Windows 10, if you are using the correct account but your notes are still not syncing, try forcing sync.

  1. Open the Sticky Notes app and view your list of notes. If only a single note is displayed, click or tap the ellipsis icon ( … ) in the upper-right of the note and then click or tap Notes list.

  2. Click or tap the Settings icon located on the upper right of the Notes list.

  3. Click or tap Sync now.

No Exchange Online Mailbox

When attempting to sync, Sticky Notes may display this error:

Sticky Notes currently requires an Exchange Online mailbox for sync and storage to work. Please contact your IT administrator about enabling a mailbox or use the option below to learn more.

For Work or School accounts (AAD), Sticky Notes requires an Exchange online mailbox in order to store and sync your Sticky Notes. Since these are crucial functions of Sticky Notes, you won’t be able to sync your notes with this account. This means Any notes created or edited while this error is shown will not sync.

Some other notes to keep in mind:

  • Sticky Notes currently does not support on-premises Microsoft Exchange mailboxes. 

  • Syncing Sticky Notes may have been disabled for your organization. Check with your IT administrator if you continue to have problems syncing.

Please try the following:

  • Contact your IT admin: Check with your admin about turning on an Exchange Online mailbox for your account.

  • Another Account: Use a Microsoft Account to sign in and sync your notes.

I can't sign in to my Sticky Notes

When you try to sign in to Sticky Notes with a work account, you might see the following error message:

Sorry, there's an issue signing you in right now. Please try again and contact support if the problem persists.

You might also see an error code along with the message:

AadUnknownError 0x80070520 0xc0292007

Please try the following:

  • Check for Windows updates: In Windows 10, click or tap the Start button, select Settings Settings gear icon , and then in the Search box, type "updates". Select Check for updates to have Windows check for new updates.

  • Reboot: Reboot your PC or mobile device, and then try to sign in again.

  • Sticky Notes disabled: Check with your system administrator. Signing in to Sticky Notes might have been disabled for your organization.

I exceeded my storage limits for Sticky Notes

Sticky notes are saved in Outlook/Exchange and your mailbox is full. Sticky Notes are counted against your mailbox quota of email, calendar items, attachments, and other mailbox items.

Learn how to reduce your mailbox storage.

My pen doesn't work right with Sticky Notes

Try the following if your pen isn't working correctly with Sticky Notes

  • Check your Bluetooth connection:

    1. If you're using a Bluetooth digital pen, turn it on and make it discoverable.

    2. Turn on Bluetooth on your PC if it's not already on.

      In Windows 10, click or tap the Start button, select Settings Settings gear icon , and then in the Search box, type "bluetooth".

    3. Select Bluetooth & other devices to connect your pen.

  • Assign pen buttons to Sticky Notes: If the buttons on your pen aren't working correctly, you might need to reassign them to perform Sticky Notes actions. In Windows 10, click or tap the Start button, select Settings Settings gear icon , and then in the Search box, type "pen settings". Select Pen settings, and then on the Pen & Windows Ink page, scroll down to Pen shortcuts to assign one of the pen's buttons to Sticky Notes.

    For example, for the Windows Surface Pen, assign the top button to open Sticky Notes so that when a thought strikes you, jotting it down is only a pen click away.

  • Update your pen's driver software: Your pen's driver may be out-of-date or working incorrectly. To update the driver software, use Windows Update.

    In Windows 10, click or tap the Start button, select Settings Settings gear icon , and then in the Search box, type "updates". Select Check for updates to have Windows check for new updates.

Can I export my sticky notes?

Yes. If you want to keep a record or backup of your sticky notes, you can export them from Outlook.com. Only applies if you have signed in to Sticky Notes and synced your notes (version 3.0 or later).

Learn how to use Outlook.com to export your sticky notes.

Configuration information for system administrators

If you are an IT pro or system administrator, you can use the Microsoft enterprise mobile device management (MDM) and configuration service provider (CSP) services for Windows 10 to configure how Sticky Notes is used in your organization.

Learn more about configurating system settings for Sticky Notes.

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