Troubleshoot notifications for Teams mobile apps

Troubleshoot notifications for Teams mobile apps

Note:  To manage email notifications, see Manage notifications in Teams.

If Teams notifications are enabled on your mobile device, you’ll get several types of notifications by default:

  • Chat notifications—when someone sends you a message in a one-on-one or group chat.

  • @mention notifications—when you or one of your teams is @mentioned.

  • Reply notifications—when someone replies to a message you’ve posted in a channel, or to a channel message you’ve already commented on.

Not getting any notifications?

If you’re not getting your default notifications, there are a few things to take a look at.

Teams notifications might be disabled

Push notifications are disabled by default on iOS devices. We ask for permission when you first download the app, but you may have skipped this step, or turned off notifications from your Settings app.

In Teams, go to More More button , and tap on Notifications, which should say "off".

This pulls up a page that asks you to open your device settings. Tap on Open settings.

This pulls up your Teams settings in your device. Tap Notifications, then toggle Allow Notifications to on.

Menu icon selected

Mobile general menu
Settings menu with notifications highlighted

If you skipped this step previously, you can enable notifications within the app anytime:

Enable notifications selected
Allow button

If you disabled notifications before, you’ll need to enable them from your device’s Settings app:

Open Settings selected
Notifications off

Allow Notifications selected
Notifications menu

While you’re here, you can also customize the way you receive your notifications.

You might currently be active on the Teams web or desktop app

If you’re using the Teams desktop or web app, we suppress notifications on your phone. You’ll start receiving notifications on your mobile device once we detect that you’re inactive on web or desktop for three minutes.

Change this setting if you’d prefer to always get notifications on your phone.

Notifications selected
Always selected

Tip: In the app’s notification settings, select Always and have someone send you a chat message. If you still don’t get a notification, let us know by selecting Settings > Send feedback in the app.

Getting some notifications but not others?

Notifications might be customized

If you’re only getting alerts about certain kinds of things, some notifications might be disabled.

Go to More More button > Settings > Notifications and make sure the notifications you want are enabled.

Always checked off

Want more notifications about channel activity?

Make sure you don’t miss an important message in the channels that are most relevant to you.

Follow a channel to get notifications about every message posted in it.

Channel selected
Follow channel button
Follow channel selected

Note: This page is currently being updated. Check back soon.

If Teams notifications are enabled on your mobile device, you’ll get several types of notifications by default:

  • Chat notifications—when someone sends you a message in a one-on-one or group chat.

  • @mention notifications—when you, your team, or a channel you favorite are @mentioned.

  • Reply notifications—when someone replies to a message you’ve posted in a channel, or to a channel message you’ve already commented on.

Not getting any notifications?

If you’re not getting your default notifications, there are a few things to take a look at.

Teams notifications might be disabled

Push notifications are enabled by default on Android devices.

In Teams, go to More More button > Settings > Notifications.

If notifications are off, go to your device’s Settings to turn them on.

Feed menu
Settings selected
Settings menu, notifications selected
Open Settings selected
Notifications selected

Show Notifications slider
Teams notification menu

You might currently be active on the Teams web or desktop app

If you’re using the Teams desktop or web app, we suppress notifications on your phone. You’ll start receiving notifications on your mobile device once we detect that you’re inactive on web or desktop for three minutes.

Change this setting if you’d prefer to always get notifications on your phone.

Settings menu, notifications selected
Always button unselected

Tip: In the app’s notification settings, select Always and have someone send you a chat message. If you still don’t get a notification, let us know by selecting Settings > Send feedback in the app.

For a full list of device and app-specific notification issues, see Fix notification issues in the Teams Android app.

Getting some notifications but not others?

Notifications might be customized

If you’re only getting alerts about certain kinds of things, some notifications might be disabled.

Go to More More button > Settings > Notifications and make sure the notifications you want are enabled.

Always button selected

Want more notifications about channel activity?

Make sure you don’t miss an important message in the channels that are most relevant to you.

Follow a channel to get notifications about every message posted in it.

Select a channel
Follow button
Follow channel dialog box

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