The rules on this computer do not match the rules on Microsoft Exchange

Last Updated: December 9, 2019

ISSUE

You go to create or edit a rule in Outlook Desktop and you get the following Rules Wizard dialog:

"The rules on this computer do not match the rules on Microsoft Exchange.  Only one set of rules can be kept.  You will usually want to keep the rules on the server.

Which rules do you want to keep?"

Rules Wizard Dialog Prompt

Prior to the error above you might also see this error:

"One or more rules cannot be uploaded to Microsoft Exchange and have been deactivated.  This could be because some of the parameters are not supported, or there is insufficient space to store all of your rules."

Rules cannot be uploaded error dialog

STATUS: INVESTIGATING 

The Outlook Team implemented an initial fix in version 12228.20332 that released on 12/3/2019. We are not yet sure if that fix will address all of the scenarios that customers have reported to us.  Additional investigation is being done.  We will update this topic with more fix details as they become available.

In the near term to avoid hitting the error conditions we recommend creating and managing rules only in Outlook for Windows.  Or, if you prefer, only create them in OWA.  The error condition is most likely to happen if you switch between the two.  

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