Talk to family and friends on Skype in Outlook.com

Outlook.com customers can talk to friends and family with the chat, voice, and video features in Skype.

When you merge your Microsoft and Skype accounts, you automatically have access to Skype through the web on Outlook.com.

Which version of Outlook.com are you using?

The instructions are slightly different depending on whether you're using the Outlook.com beta. Choose which version you're using to see the instructions that apply to you.

IF YOUR MAILBOX LOOKS LIKE...

IF YOUR MAILBOX LOOKS LIKE...

A screenshot of the top left corner of the Outlook.com beta mailbox

See Instructions for the Outlook.com beta.

A screenshot of the top left corner of the classic Outlook.com mailbox

See Instructions for classic Outlook.com.

Instructions for Outlook.com beta

  1. In Outlook.com, select the Skype icon.

    A screenshot of the Skype button

  2. At the top of the window, select New conversation .

    A screenshot of the New conversation button

  3. Select the name of the person you want to talk to and then select Create.

  4. To add voice or video, select the voice or video buttons in the chat window.

    A screenshot of the voice and video buttons in the chat window

    Note: Currently, voice and video chat in Outlook.com is only supported in Microsoft Edge and Google Chrome.

Instructions for classic Outlook.com

  1. In Outlook.com, select the Skype icon.

    A screenshot of the Skype button

  2. On the right side of the chat window, select New chat. You should see a list of your Skype contacts.

    A screenshot of the New chat button

  3. Select the name of the person you want to talk to and then select Confirm.

  4. To add voice or video, select the voice or video buttons in the chat window.

    A screenshot of the voice and video buttons in the chat window

    Note: Currently, voice and video chat in Outlook.com is only supported in Microsoft Edge and Google Chrome.

Frequently asked questions

Here are answers to some common questions.

  • In Outlook.com, you will see the Skype icon located in the top right corner.

    A screenshot of the Skype button

    If your accounts are connected then you’re already set.

  • If your account is not connected, select the Skype icon to connect your account to begin using Skype.

  • If you’ve never used Skype, you'll need to install the Skype plugin from the Microsoft Store. After installing the plugin, select the Skype icon in your inbox to connect your account.

  1. In Outlook.com, select the messaging icon.

    Skype button on new Outlook.com experience

  2. If you see the Skype icon at the bottom of the messaging pane, you can use Skype.

  3. Wait a few minutes, refresh your screen, and try again.

  4. If you’re still having trouble, search the community forums.

There might be a temporary problem with linking to Skype. Wait a few minutes, refresh your browser, and check again.

You can sign in to Skype through Outlook.com, People, Calendar, or OneDrive.

Currently, you can't invite people to be Skype contacts through Outlook.com or People. Use the Skype desktop app instead.

Yes. When you’re signed in to Outlook.com and Skype, your Skype contacts can contact you, and you can chat through the messaging pane. When you receive an incoming video or voice call, the Skype plugin will start.

Try again. If that doesn't work, uninstall the Skype plugin from your computer by following these steps:

  1. Right-click (or press and hold) the Start button, and then selectControl Panel > Uninstall a program.

  2. Select Skype Web Plugin > Uninstall or Remove.

  3. In Outlook.com, select the Video or Call button in the messaging pane. You'll be prompted to install the plugin again.

Use the Skype desktop app to block the contact and report the abuse. For more information about reporting abuse or unwanted contact on Skype, see the Skype Privacy and Security page.

To turn off notifications, select the Skype icon in the upper right to open the Skype sidebar. Next, select the audio icon on the lower right side to turn chat notifications on or off.

Still need help?

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