Sync icon overlays are missing from OneDrive and OneDrive for Business

OneDrive icons show the status of files and folders (including the files and subfolders within them) that are open, syncing, synced, or items that cannot sync. The icons look like this:

files

NOTES:

  • Sync icons do not appear as overlays if Files on Demand is enabled. Read more about Files on Demand.

  • In Windows, an administrator's account may not see the sync icon overlays in OneDrive if the account is running all operations in an elevated state. If you need the icon overlays to appear, change the Windows user type to not be an administrator.

Problem

Older versions of OneDrive and OneDrive for Business may not display sync icon overlays on files and folders

Newer versions of OneDrive and OneDrive for Business check automatically, but Windows only supports a finite number of icon overlays. If you have other applications installed that heavily use icon overlays on files and folders, such as Dropbox, those applications may take priority in displaying their icon overlays and suppress the icon overlays for OneDrive or OneDrive for Business.

Solution/Workaround

Let us fix it for you

To fix this problem automatically, click the Download button. In the File Download dialog box, click Run or Open, and then follow the steps in the easy fix wizard.

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

  • If you’re not on the computer that has the problem, save the easy fix solution to a flash drive or a CD, and then run it on the computer that has the problem.

Download

Registry update

IMPORTANT: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

WARNING: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require you to reinstall the operating system. Microsoft cannot guarantee that these problems can be resolved. Modify the registry at your own risk.

If you want to have OneDrive icon overlays take priority over other applications, consider the following workarounds.Update the registry to give priority to OneDrive or OneDrive for Business. Priority is based on the alphabetical order of the entries. Use this workaround if you want to enable OneDrive for Business to show its icon overlays. This workaround will suppress other icon overlays from other programs, and some programs in future updates may re-suppress OneDrive or OneDrive for Business icon overlays.


To update the registry, follow these steps:

  1. Open registry editor.

    1. Windows 10: In the search box on your task bar, type regedit.exe, and then press Enter. If you're prompted for an administrator password or confirmation, type the password, or provide confirmation.

    2. Windows 8 and 8.1: Swipe in from the right side of the screen, and then tap Search. Or, point to the upper-right corner of the screen, and then click Search. In the search box, type regedit.exe, and then press Enter. If you're prompted for an administrator password or confirmation, type the password, or provide confirmation.

    3. Windows 7: Click Start, type regedit.exe in the search box, and then press Enter. If you're prompted for an administrator password or confirmation, type the password, or provide confirmation.

  2. Move to the following folder, and then expand it:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers

  3. Rename the following registry keys. To do this, right-click the folder, select Rename, and then rename the folder. When you rename the folder, add two spaces at the beginning of the name.

    OneDrive for Business

    Old folder name

    New folder name

    SkyDrivePro1 (ErrorConflict)

    <space><space>SkyDrivePro1 (ErrorConflict)

    SkyDrivePro2 (SyncInProgress)

    <space><space>SkyDrivePro2 (SyncInProgress)

    SkyDrivePro3 (InSync)

    <space><space>SkyDrivePro3 (InSync)


    OneDrive

    Old folder name

    New folder name

    OneDrive1

    <space>OneDrive1

    OneDrive2

    <space>OneDrive2

    OneDrive3

    <space>OneDrive3

    OneDrive4

    <space>OneDrive4

    OneDrive5

    <space>OneDrive5

    OneDrive6

    <space>OneDrive6

    NOTES:

    - To get OneDrive or OneDrive for Business to the top of the list, you may have to add more than one space to the beginning of the folder name. In the example above, <space><space> represents two spaces in the renamed folder name.

    - If you have both OneDrive and OneDrive for Business installed, use additional spaces to get "SkyDrivePro" (OneDrive for Business) at the top.

  4. On the View menu, click Refresh to verify that the renamed keys now appear at the top of the list.

  5. Exit Registry Editor, and then restart your computer.

Uninstall unused applications

Consider uninstalling applications that heavily use icon overlays that you aren’t using. This workaround will unregister the icon overlays that are used by those applications and could enable OneDrive and OneDrive for Business to display icon overlays again. You may have to restart your computer after you uninstall the applications for the icon overlays to reappear.

Install the Windows 10 Fall Creators Update

This issues does not exist in the Windows 10 Fall Creators Update. Read How to get the Windows 10 Fall Creators update.

More information

If you still need help, email the OneDrive support team. In a OneDrive mobile app, shake the device to get help.

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