Switch to Microsoft 365 Family or Microsoft 365 Personal

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Our Virtual Agent can help answer your questions about Microsoft 365 plans.

It's easy to switch to the Microsoft 365 subscription that best meets your needs. For example, if you have Microsoft 365 Personal and want to share Office apps and subscription benefits with your household, you can switch to Microsoft 365 Family.

How it works:

  1. You buy the Microsoft 365 subscription that you want to switch to using the same Microsoft account as your current subscription.

  2. The remaining days on your current subscription are automatically added to your new subscription.

    See Common questions below for more info.

Here's an example:

Current subscription: You have 6 months left on your Microsoft 365 Personal subscription.

New subscription: You buy a 12-month subscription to Microsoft 365 Family using the same Microsoft account as your Microsoft 365 Personal subscription.

Result: Your subscription is converted to Microsoft 365 Family and will renew in 18 months, not 12.

Here's what changes when you upgrade to Microsoft 365 Family

  • You can share your subscription with up to 5 other people

  • You and up to 5 other people can install premium Office apps on all your devices. Each person can be signed in to Office on 5 devices at a time.

  • You and up to 5 other people get 1 TB of OneDrive cloud storage, per person.

  • You and up to 5 other people get 60 Skype minutes per month, per person.

Upgrade to Microsoft 365 Family

Before you upgrade to Microsoft 365 Family, you can check prices.

I prefer a monthly payment

Here's what changes when you downgrade to Microsoft 365 Personal

  • Your subscription can no longer be shared. Before you switch, please stop sharing your subscription and let users know that they will need to buy or subscribe to Office separately.

  • Your Office apps continue to work on the devices where you're signed in. You can install premium Office apps on all your devices and be signed in to Office on 5 devices at a time.

  • You still get 1 TB of OneDrive cloud storage.

  • You still get 60 Skype minutes per month.

Downgrade to Microsoft 365 Personal

Before you downgrade to Microsoft 365 Personal, you can check prices.

I prefer a monthly payment

Common questions

How do I switch to Microsoft 365 Personal after my free Microsoft 365 Family trial ends?

We recommend that you sign in to Services & subscriptions with the Microsoft account associated with your subscription, select Turn off recurring billing before your trial ends, and then switch to Microsoft 365 Personal.

I have Microsoft 365 Personal. How do I switch to another plan after I graduate?

You can use the process described earlier to switch to Microsoft 365 Personal or Microsoft 365 Family at any time. As long as you use the same Microsoft account that you use for Microsoft 365 Personal, your subscription will be switched to the new plan.

Can I use a new product key to switch plans?

Yes, if you bought a new Office product key from a retailer, you can go to Office.com/setup and sign in using the same account as your current subscription. After you enter your new product key, you'll see options for switching your plan.

Do I have to reinstall Office after switching plans?

No, switching plans doesn't impact your Office apps and you don't need to reinstall them.

Can I switch to a business subscription?

Yes, you can upgrade an Microsoft 365 Family subscription to a business subscription. To learn how, see Upgrade Microsoft 365 Family to a business subscription.

How can I change the email address that's associated with my new plan?

The best way to do this is start your new plan using a different email address. To change your email address for a current subscription, you'll need to contact Account and billing support.

I don't need a subscription anymore. How can I switch to a one-time purchase of Office?

  1. Sign in to Services & subscriptions with the Microsoft account associated with your subscription, and then select Turn off recurring billing.

  2. When your subscription expires, buy a one-time purchase of Office. Check prices.

  3. When you complete your purchase, open any Office app and switch your Office license to begin using Office as a one-time purchase.

How can I switch to the discounted rate offered by my employer's Home Use Program?

If you already have Microsoft 365 Family or Microsoft 365 Personal, you can still take advantage of this discount. When you purchase through your employer's offer, additional time is added to your existing subscription, and the discounted rate will begin at your existing subscription’s annual renewal date. Be sure to specify the Microsoft account that’s associated with your current Office 365 subscription during the purchase process.

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