Storage limits in

Microsoft offers 15 GB of email storage space per free account. Office 365 Home and Office 365 Personal subscribers get 50 GB of space.

"Quota Exceeded, your account is above quota limits"

If your mailbox is full, we will send you a message telling you that your account is above quota limits, and you won't be able to send or receive any messages. Also, people who send you email will get an error message that your mailbox is full.

To see how much mailbox storage you've used:

  1. At the top of the page, select Settings Settings > View all Outlook settings.

  2. Select General > Storage.

Reduce your storage

To make room in your mailbox, try these solutions.

Empty your Junk Email folder by selecting the folder and selecting Empty folder.

A screenshot of the Delete all option

Empty your Deleted Items folder by selecting the folder and choosing Empty Folder.

Tip: You may also need to delete all your recoverable items too. Go to your Deleted items and select Recover items deleted from this folder and select Empty folder.

Use the Sweep button to quickly remove unwanted email from your inbox or archive folders. Sweep lets you automatically delete all incoming email from a particular sender, keep only the latest message from that sender, or delete email that's older than 10 days.

To sweep your inbox, choose a message you want to sweep, and select Sweep.

A screenshot of the Sweep button

To learn more about Sweep, see Organize your inbox with Archive, Sweep, and other tools in

Saving photos and documents to OneDrive is another good way to make room in your inbox.

  1. At the top of your message list, select Filter > Sort by > Size.

    A screenshot of the Filter menu with Sort by selected

    Note: If the message list sorts the smallest messages on top, click Filter > Sort by > Size again to put the largest messages on top.

  2. Select the message containing the attachments your want to upload to OneDrive.

  3. Under the attachment, select Save to OneDrive.

    A screenshot of the Save to OneDrive button

To delete the file or image, you must delete the email it's attached to:

  • For All images, find the corresponding email in your mailbox and delete it.

  • For Sent images, go to your sent items, find the corresponding email and delete it.

  • After deleting the email, you also need to delete it from your Deleted Items. Go to Deleted Items, select the item(s) to remove, and select Delete.

Note: If the email is important, save the images to your computer or OneDrive, forward the email to yourself without the images, then delete the original email.

How else can I increase sending and storage limits?

You can increase sending and storage limits by upgrading your account with an Office 365 subscription. This gives you:

  • Advanced email security

  • Ad-free inbox

  • 50 GB mailbox per user

Need more help?

Community Forum button Contact Support button

Related Topics

Sending limits in

Fix email sync issues

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.