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Set up self-service password reset

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To let your users reset their own passwords without having to contact you each time, you can set up self-service password reset in Microsoft 365 Business.

  1. In the Microsoft 365 admin center, in the left navigation pane, select Settings> Security & privacy.

  2. Under Let your people reset their own passwords, select Azure AD admin center.

  3. In the left navigation pane, select Users, and then on the Users - all users page, select Password reset.

  4. Select All to enable self-service password reset, and then select Save.

The next time a user signs in to their account, they're asked for their user ID and password. They select Next, and then choose whether to authenticate with their phone, email, or both. They enter the code they receive, select Verify, and then select Finish. When they're done, they can reset their own password.

To let your users reset their own passwords without having to contact you each time, you can set up self-service password reset in Microsoft 365 Business. 

Let's take a look.

From the Microsoft 365 admin center, select Settings, Security & privacy, Azure AD admin center.

Choose Users, Password reset.

Select All to enable self-service password reset, then Save.

The next time a user logs into their account, they're asked for additional information.

Select Next.

They can choose whether to authenticate with their phone, email, or both.

They go through a few steps, and when finished, they'll be able to reset their own password when needed.

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