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Reset user passwords

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In Microsoft 365 Business, you can reset passwords for users. You can also let employees reset their own passwords. See Set up self-service password reset for more information.

Reset a user's password

  1. When a user requests a new password, you'll receive a password reset request in email. To reset the password, open the app launcher and select Admin.

  2. In the Microsoft 365 admin center, select Users > Active users, and then select the key icon next to the user who requested the reset.

  3. Select Auto-generate password to have a random password automatically created.

  4. Select Reset.

  5. Select the Send password in emailcheck box.

  6. You'll see your email address in the Email the new password to the following recipients box. Add the user's alternate email address or any address you choose.

  7. Choose Send email and close.

The user will receive an email with the password reset instructions.

As an admin, you can reset your users' passwords when they forget them. 

Let's take a look.

When a user requests a new password, you'll get a password reset request in email. To reset their password, open the app launcher and select Admin

In the Microsoft 365 admin center, select Users, Active users, and then select the key icon next to the user that requested the reset.

Let it auto-generate a new password, then choose Reset.

Your email address is already added. If you have a personal email address for this user, add that here too.

Select Send email and close.

The user receives an email with the password reset instructions. 

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