Reinstall OneDrive

Reinstalling OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reinstallation.

You won't lose any data by uninstalling OneDrive. Your OneDrive folder will stop syncing, but any files or data you have in OneDrive will still be available when you sign in at OneDrive.com.

Reinstall OneDrive for Windows

The OneDrive app comes with Windows 8.1 and Windows RT 8.1 and cannot be uninstalled, but you can uninstall OneDrive from Windows 7, Windows Vista and some versions of Windows 10. 

  1. Select the Start button, type Programs in the search box, and then select Add or remove programs (Add Programs in Windows 7).

  2. Under Apps & features (Programs and Features in Windows 7) find and select Microsoft OneDrive

    Notes: 

    • Microsoft OneDrive is a backup and sync app, which is available for download from the OneDrive website.

    • OneDrive by Microsoft Corporation is an app available from the Microsoft Store app, which lets you view your OneDrive. You may have one or both apps installed (which is fine), but please note the Store app does not backup and sync your files.

  3. Select Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  4. If you need to backup and sync your files, download the Microsoft OneDrive app from the website.

    Tip: If you only need to view your OneDrive, download the OneDrive app from the Microsoft Store. If you're not sure which app you should install, read Which app do I need?

  5. Open the downloaded file and follow the prompts to sign in and get started.

    Notes: 

    • If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. Read Choose which OneDrive folders to sync to your computer for more information.

    • You will need to complete this for your personal OneDrive and OneDrive for Business.

Reinstall OneDrive for Mac

  1. Just drag the OneDrive app to the Trash.

  2. Download the Microsoft OneDrive app from the website.

  3. Open the downloaded file and follow the prompts to sign in and get started.

    Notes: 

    • If you had chosen to sync only some folders before the reset, you will need to do that again once sync has completed. Read Choose which OneDrive folders to sync to your computer for more information.

    • You will need to complete this for your personal OneDrive and OneDrive for Business.

To reinstall OneDrive for Android

  1. Open Settings.

  2. Select Applications.

  3. Tap Manage Applications (if listed)

  4. Find and tap OneDrive.

  5. Select Uninstall or Disable.

  6. Reinstall/update the app from Google Play.

To reinstall OneDrive for iOS

The best way to reset the app it to uninstall and reinstall it.

  1. Uninstall the OneDrive app by pressing and holding the OneDrive app icon. Tap the 'X' in the corner and then accept the confirmation message to delete it.

  2. Perform a “soft reset” by pressing and holding both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds until you see the Apple logo. You can let go of both buttons after the Apple logo appears.

  3. Reinstall the OneDrive app from the App Store.

Sorry, OneDrive cannot be uninstalled from Windows 10 phones.

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

Email Support icon

Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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