Why am I over my storage limit?
You could be over your storage limit for any or all of the following reasons:
Your account was affected by changes to the amount of free storage that comes with OneDrive.
You had bought an Office 365 subscription, which comes with 1 TB (1000 GB) of OneDrive storage, and then you forgot to renew or had a billing issue. View your Microsoft Office account information.
Extra OneDrive storage that you gained through a promotion has expired.
How can I get back within my storage limit?
You have a few options:
Buy additional storage. You can buy 50 GB of standalone OneDrive storage, or you can get 1 TB (1000 GB) of OneDrive storage with Office 365. Office 365 also includes the new Office 2016 apps (Word, Excel, PowerPoint, and more) and 60 monthly Skype minutes.
Remove enough files from your OneDrive to get below your storage limit. View the largest files in your OneDrive.
How long can I remain over my storage limit?
If you are over your storage limit due to a lapse in your Office 365 subscription or because your promotional storage has expired, you can remain over your storage limit for a 3-month grace period. If you're over your storage limit due to changes in OneDrive storage limits, you can remain over your storage limit for a 9-month grace period.
What happens if I remain over my storage limit after the grace period?
After the grace period, if you're still over your storage limit, your account will be frozen. When your account is frozen, you won't be able to access the content in your OneDrive until your account is unfrozen. If your account remains frozen, your OneDrive will be scheduled for deletion. You will have at least 3 months to unfreeze your account. We’ll also let you know via email the specific date after which your OneDrive may be deleted. You can also check the status of your OneDrive account and any applicable dates on your storage page.
Need more help?
Check the OneDrive help center.
Get help by emailing the OneDrive support team. In a OneDrive mobile app, shake the device to get help or share feedback on OneDrive.