Outlook Send/Receive error: 0x800CCC13 after upgrading to Windows 10


After upgrading Windows 7 or Windows 8.1 to Windows 10, Outlook fails to send email, and you receive this error:

User account – Sending’ reported error (0x800CCC13): ‘Cannot connect to the network. Verify your network connection or modem.


This issue has been fixed in the November 10th, 2015 Windows 10 updates here. To confirm that you have the fix, make sure you have Windows 10 Enterprise and Pro version 1511 (Build 10586) or higher. For Windows Home, make sure that you have Version 10 (Build 10240) or higher.

If you're not able to install the update or the issue isn't resolved after the update, use the workaround below.


Use the Windows System File Checker to repair corrupted files

  1. Close Outlook.

  2. Right click the Start button in Windows and choose: Command Prompt (Admin). If you don’t see that option, instead choose: Windows PowerShell (Admin).

    Command prompt

  3. In the Command Prompt window type: sfc /scannow (note the space in the command).

  4. Wait until the process completes. This usually doesn’t take longer than 20 minutes with a regular hard disk and takes much shorter when you have a fast SSD drive.

  5. Restart your computer and then open Outlook.

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