Outlook for Mac 2011 does not work with macOS 10.15 Catalina

Last Updated: October 18, 2019

ISSUE

With the release of macOS 10.15 (aka Catalina), Apple has stopped supporting 32-bit applications on this new OS. If you have Office 2011, we recommend you upgrade to Office 365 or Office 2019.

You can import your Outlook 2011 data to the new version of Outlook. Important: An Outlook for Mac 2011 identity can only be imported into an empty Outlook for Mac profile. An empty profile is one where there are no other accounts or other data associated with it.

Here are the steps to create a new profile in Outlook for Mac: Note: These steps must be used with Outlook 2016 for Mac or Outlook 2019 for Mac.

Add a profile in Outlook for Mac
  1. From Finder, open the Applications folder.

  2. Ctrl+click or right-click Microsoft Outlook, and then select Show Package Contents.

  3. Open Contents > SharedSupport, and then launch Outlook Profile Manager.

  4. Select Create a new profile and then enter a name for the new profile.

For more information on managing profiles in Outlook for Mac, visit: Manage profiles or identities in Outlook for Mac

Once the new profile is created, you can import your Outlook 2011 database. Go to this article Import email messages, contacts, and other items into Outlook for Mac and select the Import identities from Outlook for Mac 2011 drop down. Follow the steps to complete the import.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Outlook UserVoice

See Also

Fixes or workarounds for recent issues in Outlook for Mac

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×