OneNote 2016 is missing after installing Office 2019 or Office 365

Issue

After installing Microsoft Office 2019 or Office 365 on a PC running any edition of Windows 10, OneNote 2016 appears to be missing from the list of installed desktop applications.

Background

On computers running Windows 10, the new OneNote for Windows 10 app is the recommended version of OneNote. This version is pre-installed on most editions of Windows 10 and can be found by clicking OneNote on the Windows Start menu.

By default, Office 2019 and Office 365 will not automatically install the OneNote 2016 desktop version, but if you still need or prefer to use this version, you can download it separately and use it alongside your new Office 2019 apps.

Resolution

If you are using a 32-bit edition of Microsoft Office:

  1. Install and activate your edition of Microsoft Office 2019 or Office 365.

  2. Click here to download the 32-bit edition of OneNote 2016 for Windows.

If you are using a 64-bit edition of Microsoft Office:

  1. Install and activate your edition of Microsoft Office 2019 or Office 365.

  2. Click here to download the 64-bit edition of OneNote 2016 for Windows.

If you’re unsure whether you have the 32-bit or 64-bit version of Office, download the 32-bit version. Alternately, you can determine which version of Office you have by following these steps:

  1. Start Microsoft Word 2019, create a blank document, and then click File > Account > About Word.

  2. In the dialog box that opens, note whether your edition of Office is 32-bit or 64-bit. This information appears at the end of the first line of text which confirms the product name, version, and your installed edition of Office.

  3. Click OK, and then exit Word 2019.

After you’ve finished downloading and installing OneNote 2016, it should be automatically associated (or re-associated) with your currently installed Microsoft Office license.


Note: If you downloaded and installed OneNote 2016 before you install and activate Office 2019 or Office 365, then the license that appears in OneNote 2016 will display as “Home and Student.” Once you’ve activated your edition of Office and then restart OneNote 2016, the license associated with Office will be added to OneNote 2016 as a second license, even though the default license will still display as “Home and Student.” As long as your edition of Office is properly activated, OneNote 2016 will have all of the capabilities that require an Office license.

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