OneDrive system requirements

OneDrive requires an active Microsoft account, or a work or school account. For help with creating a Microsoft account or signing in, see: Microsoft account help

For the best experience on the OneDrive website, we recommend using the latest version of Edge, Internet Explorer, Chrome, Firefox, or Safari.

OneDrive desktop app

The OneDrive desktop sync app (available on the download page of the OneDrive website) requires the following:

  • Operating system:

    • 32-bit or 64-bit version of Windows 10, Windows 8/8.1, or Windows 7.

      Notes: 

      • The OneDrive desktop sync app isn't supported on Windows XP or Linux.

      • OneDrive desktop sync app functionality is built into Windows 10 and Windows 8.1 and supports connecting to OneDrive for Business to sync your work or school files. For more information, see Sync files with the new OneDrive sync client in Windows.

      • To share files and folders from File Explorer, you must have Internet Explorer 11 or later.

    • Windows Server 2019, Windows Server 2016, Windows Server 2012 (including R2), or Windows Server 2008 R2.

    • Mac OS X 10.12 or later.

      Note: As of 1 February 2019, OneDrive only supports new installations on Mac OS 10.12 or newer. For more information, see OneDrive End Of Support Notice

  • Processor: 1.6 GHz or higher, or Intel-based Mac computer

  • Memory: 1 GB of RAM or higher

  • Resolution: 1024 × 576 minimum

  • Internet connection: High-speed Internet access is recommended.

  • File systems: NTFS or HFS+ (case insensitive) or APFS (case insensitive)

Note: For info about the sync client support for desktop virtualization, see Use the sync client on virtual desktops.

OneDrive mobile app

The OneDrive mobile app requires one of the following:

  • A phone or tablet with Android 6.0 or later. Get the Android app.

    Note: The Google Play store and the OneDrive app for Android aren't available in China. Also, because OneDrive.com is blocked in China by the government firewall, the OneDrive app won't work in China when you sign in with a Microsoft account.

  • An iPhone, iPad, or iPod touch with iOS 11.3 or later Get the iOS app.

  • A phone running Windows Phone 7.5 or later. Get the Windows phone app

Beta or Preview releases

We love early adopters, but PC, Mac, and mobile OS beta releases aren't supported. You'll need to stick with production releases to continue to use OneDrive reliably. 

However, if you're keen to always have the latest and greatest, why don't you join the OneDrive Preview for Android or OneDrive Preview for iOS and get early access to new features in the OneDrive mobile app.

Contact support

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

Email Support icon

Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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