OneDrive storage plan and billing questions

OneDrive storage plan and billing questions

Here are answers to the most frequently asked questions about OneDrive subscriptions.

The basics

You get 5 GB of free storage when you sign up for OneDrive, but you can always buy more or sign up for Office 365 to get more storage.

Note: If you have questions about an Office 365 subscription that includes a OneDrive storage plan, go to Office.com to learn more or contact support for Office.

What do you want to know?

Get the most current information about available OneDrive storage plans at OneDrive Plans.

OneDrive storage plans and pricing can differ by country or region. Visit the Storage plans by country/region page for the latest plans and pricing.

Here are some key points regarding our OneDrive subscription service:

  • To view your current storage usage or buy more storage, open your Storage page.

  • When you initially sign up, you get 5 GB of storage for free. If you need more space, purchase OneDrive Plans with a higher storage limit.

    Note: Storage that you purchase replaces your initial sign-up storage. For example, if you have 5 GB from sign-up and you buy the 100 GB plan, your storage limit becomes 100 GB, not 105 GB.

    Important: If you upgrade from OneDrive +100 to Office 365 Home or Office 365 Personal, you must cancel the OneDrive 100 GB subscription at Services and subscriptions. Read Cancelling a Microsoft subscription for more information.

  • All plans are billed from the day you buy the subscription. Our storage plans are billed on a monthly or yearly basis, and set to automatically renew the subscription at the end of each billing period and charge your payment method. When you cancel, you can simply stop the auto renewal process and continue to use your storage as normal until the end of that billing cycle, or you can cancel now and get a refund.

  • If you exceed your remaining storage space when the subscription expires, you'll still be able to view, share, and download files on your OneDrive, but you won't be able to upload files until you buy more storage or free up space.

  • You also can downgrade your subscription, if you decide you need less storage.

Why can I only see 1 TB with Office 365 Home?

With an Office 365 Home subscription, you get a total of 6 TB storage: that's 1 TB (or 1000 GB) per user.

You can share your total storage around and have use of more than 1 TB by sharing folders between users and adding the shared folders to your own OneDrive.

To manage your Office 365 subscription, visit your Microsoft account portal.

Coming soon!

Office 365 subscribers will soon be able to purchase up to 2 TB of OneDrive storage. Subscribers will have the option buy additional storage above their included 1 TB base in 200 GB increments. Check OneDrive Plans for additional storage pricing, and for information about Office 365, see Office 365—Choose your Office.

How do I update my billing information or payment method used with my subscription?

  1. Go to Manage Storage on the OneDrive website.

  2. Select Manage next to your storage plan to go to the Microsoft account site.

  3. Select Services & subscriptions.

  4. In the OneDrive section, select Change how you pay and then select another payment method or select Add a new way to pay.

Note: To update your billing information for a payment method, at the top of the page, select Payment & billing > Billing info or Payment options, depending on which information you want to update.

When will my subscription expire?

Subscriptions don't expire. They're automatically renewed after each billing period, unless you cancel them. To see your subscription renewal or cancellation date, go to your Storage page on the OneDrive website, and then select Manage next to your storage plan to go to the Microsoft account site.

Can I prepay on a monthly plan?

You can't prepay for multiple months, but monthly plans renew automatically, so you don't need to worry about remembering to pay each month.

How do I cancel my subscription?

The following steps are for cancelling a OneDrive storage subscription. (For Office 365 subscriptions, see Cancel or turn off recurring billing for a Microsoft subscription.)

  1. Go to Manage Storage on the OneDrive website.

  2. Select Manage next to your storage plan, to go to the Microsoft account site.

  3. Select Services & subscriptions.

  4. In the OneDrive section, select Cancel. (For Office 365 subscriptions, see Cancel or turn off recurring billing for a Microsoft subscription.)

  5. On the When do you want to end your OneDrive subscription page, select whether you want to cancel auto-renew or end now and get a refund, and then click Next.

Notes: 

  • When you cancel, you can simply stop the auto renewal process and continue to use your storage as normal until the end of that billing cycle, or you can cancel immediately and get a refund.

  • If you're cancelling due to technical issues with OneDrive, we would love the opportunity to help you. Take a look at more OneDrive help articles or get help by emailing the OneDrive support team.

What happens to my data if I cancel my subscription or my bonus storage expires and I’ve exceeded my 5 GB free storage limit?

If you cancel your subscription or if your free storage bonus expires, your data will continue to be accessible. You'll still be able to view, share, and download files on your OneDrive, but you won't be able to upload files until you buy more storage or free up space. If you continue to exceed your storage limit for an extended period of time, your account will be frozen. For info about bringing a frozen account back into good standing, see What does it mean when your OneDrive account is frozen?

Need more help?

Fixes or workarounds for recent issues in OneDrive

Online

Get online help
See more support pages for OneDrive.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

Email Support icon

Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team.

Office 365 community forums

Account Support
For help with your Microsoft account or subscriptions, visit Microsoft Account Help.

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