OneDrive desktop app for Windows

Here are some answers to the frequently asked questions about the OneDrive desktop app for Windows.

Windows 10   

Good news! If your computer uses Windows 10 OneDrive is built in. If you do need to re-install, click here to download.

Downloading the app means you agree to the Microsoft Services Agreement and privacy statement.

This software might also download and install its updates automatically.

Windows 10   

OneDrive will update itself automatically. If you want to ensure you have the latest version, click here to download.

If you don't want to use OneDrive, the easiest solution is to unlink it. If you just want to stop syncing for a while, you can temporarily pause OneDrive and then resume syncing later. Learn how to pause and resume sync in OneDrive.

Windows 10   

Select the Start button, type Programs and select Add or remove programs in the list of results.

Under Apps & features, find and select Microsoft OneDrive, and then select Uninstall.

If you don't see OneDrive in the list, press the Windows key  Press the Windows key    and R to open a Run dialog, then type appwiz.cpl and press OK.

Windows 8/8.1

OneDrive is built into Windows 8 and Windows 8.1, so you can’t uninstall it like an app.

However, you can hide it and stop syncing OneDrive files to your PC. To do so, follow the steps in Turn off or uninstall OneDrive.

Windows 7   

Click the Start button, then in the search box, type Add Programs, and then, in the list of results, click Programs and Features.

Click Microsoft OneDrive, and then click Uninstall.

Windows 10   

In Windows 10, OneDrive is the default save location for your files and documents. This means new documents or files are automatically saved to OneDrive unless you opt to save them to a different location on your PC.

Learn more about how files save to OneDrive by default in Windows 10.

Windows 8/8.1   

Read how to Change the location of your OneDrive folder.

Windows 7   

Read how to Change the location of your OneDrive folder.

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

Email Support icon

Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact One Drive for Business support from your PC or Mac, open the activity center, select More > Send feedback > I don't like something.

One Drive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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