Office icons are blank after installing Office from the Microsoft Store

Last Updated: March 16, 2018

ISSUE

After installing Office in the Microsoft Store, the icons of Office files are displayed as white icons. You may also see this error when right-clicking the Windows desktop, clicking New and choosing one of the Office apps:

Error 0x8007007A: The data area passed to a system call is too small.

STATUS: WORKAROUND

We are investigating this issue.

Note: The issue affects Office 2016 Version 1802 (Build 9029.2167 Microsoft Store) in China and Japan.

In the meantime, you may be able to workaround this problem by resetting the Office apps:

  1. Open the Windows Start menu and click Settings > Apps.

  2. Find Microsoft Office Desktop Apps in the app list, select it and click on Advanced options.

  3. Click Fix, wait for about one minute and then restart your device.

If the problem persists, repeat these steps but click Reset instead of Fix in Step 3.

If Fixing or Resetting doesn't work, you can also uninstall Office in the Microsoft Store, and install Office Click-to-Run (C2R) from your My Account page.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Excel news, updates, and best practices, and read our blog.

Microsoft Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and other Excel users.

Office Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

UserVoice for Office

See Also

Fixes or workarounds fro recent Office installation or activation issues

Get support
Contact us
Expand your Office skills
Explore training

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×