Office error "The products we found in your account can't be used to activate"

This error can appear when you try to activate Office that's pre-installed on a new device but hasn't been updated to recognize Office 2019 product keys.

If you're using a new Office 2019 product key, here are two ways to fix this issue:

This message can also appear when Office 365 apps are pre-installed with your new device, but the Office products you own don't include the same apps. For example:

  • Outlook isn't included with Office Home & Student

  • Publisher isn't included with Office Home & Business

  • Access isn't included with Office Home & Student or Office Home & Business

If you want to use an Office app that's not included with the Office products you own, here are some options:

  • Buy the individual app from the Microsoft Store

  • Upgrade to Office 365 or start an Office 365 trial

    Link to buy Office Link to try Office 365 Home for free

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