Office app icons are greyed out with an exclamation mark and don't open when you select them

Last Updated: October 18, 2018

ISSUE

When you try to click on an Office app icon, nothing happens and the icon is grayed out and has an exclamation mark.

This only occurs if you have a new PC with Office pre-installed from the Microsoft Store and Windows is from the October 2018 Update (Version 17763) or older. This issue does not occur if Office is pre-installed via Click-to-Run install technology.

STATUS: WORKAROUND

Update Office in the Microsoft Store. To do this, follow the steps in this article: Check updates for apps and games from Microsoft Store

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