Analyze Reports

Office 365 service reports overview

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We'll start this first section on analyzing reports with an overview of the available reports in Office 365. Microsoft gives us administrator types a wide variety of reports to help us understand what's happening with our tenants, which in turn, gives us the ability to act on that information. In terms of the broad categories of reports available with Office 365, we have these. We have usage reports, mail protection reports, Skype for Business reports, OneDrive reports, SharePoint reports, and other miscellaneous reports.

Each of these categories includes several types of individual specific reports. Now these reports are always being generated in the background, so there is nothing we can do to disable the reporting, but of course, we're not forced to actual view the reports. We can view these reports using either the browser interface and navigating to something called the reporting portal, which we'll take a look at in just a moment, and that's probably the most straightforward way to see that data, or you can export the data generated, and export it to Excel and format a report from there.

So throughout this entire section, we'll be looking at the reporting portal. In terms of additional information you can find about Office 365 reporting, you can always search Office 365 Activity Reports into your favorite search engine, and what you're looking for is a Microsoft support article of the same name, Office 365 Activity Reports. I'll show you that here in just a moment. So here you can see in Microsoft Edge that I have found that article and the title of it is, Activity Reports in the Microsoft 365 admin center, and it is something that is found underneath the Office 365 admin articles, and then it's a subarticle of Manage Office 365.

There is activity reports. If we scroll down this page, there are lots of individual reports hyperlinked here that will provide more information about the particular report. Now again, I will be touching on many of the highlights of these items as we continue on in this lesson. Now in terms of accessing the reporting portal, all you have to do is sign in to Office 365 with your work or school account, and then go over to the Microsoft 365 admin center.

Once the admin center loads, you can see on the left-hand side in this navigational pane here. You can click on Reports, and then either click on Usage or Security & Compliance, so I'll click on Usage here, and you'll just get a quick overview of the reporting portal. You can see here that reports are available for the last seven days, 30 days, 90 days, and 180 days. So again, as we continue, we'll look at these reports in much more detail.

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If you're preparing for exam 70-346, Managing Office 365 Identities and Requirements, or you just want to improve your Office 365 administration skills, then this course is for you. Instructor Brian Culp looks at three objectives in the Monitor and Troubleshoot Office 365 Availability and Usage section of the exam—analyzing reports, monitoring service health, and isolating service interruptions. By the end of this course, you'll be better prepared to tackle this section of the exam, and will have a better understanding of the troubleshooting and reporting tools available to Office 365 admins.

Topics include:

  • Navigating the Office 365 reports dashboard

  • Generating and interpreting usage, email, and auditing reports

  • Generating and interpreting mail protection and mail hygiene reports

  • Showing and hiding user-level detail information in reports

  • Understanding the service health dashboard

  • Monitoring Office 365 Health

  • Retrieving data with the Management Pack

  • Using PowerShell for Office 365

  • Creating a service request

  • Using the Remote Connectivity Analyzer, the Connectivity Analyzer tool, and the free/busy troubleshooter

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