No search results for POP, IMAP, or Exchange accounts

Last Updated: May 25, 2018

ISSUE

Outlook search may return no search results for POP, IMAP, or Exchange accounts after updating to Version 1801 (Build 9001.2171).

Additionally, Event ID 3083 is repeated in the Event Viewer Application Log.

STATUS: FIXED

You'll need to know if you have a 32-bit or 64-bit version of Outlook installed. To do this, open Outlook, and click File > Office Account > About Outlook.

Choose the appropriate option below based on what version you have:

Important: The following steps show you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Please make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, go to How to back up and restore the registry in Windows.

  1. In Windows, right-click Start, and then select Run. In the Open: box type regedit, and then click OK. This will open the registry editor.

  2. Verify that these registry keys exist:

    • HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{F8E61EDD-EA25-484e-AC8A-7447F2AAE2A9}

    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{F8E61EDD-EA25-484e-AC8A-7447F2AAE2A9}

  3. Delete these registry keys:

    • HKEY_CLASSES_ROOT\CLSID\{F8E61EDD-EA25-484e-AC8A-7447F2AAE2A9}

    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F8E61EDD-EA25-484e-AC8A-7447F2AAE2A9}

  4. Close Outlook.

  5. Restart Windows.

  6. Open Outlook and wait for indexing to complete. This may take a few hours.

Note: If you used the workaround to disable Windows Desktop Search Service for Outlook you should re-enable the service. To do this, open the registry editor, go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search, and set the PreventIndexingOutlook registry key value to 0 (zero), and then click OK

Important: The following steps show you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Please make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, go to How to back up and restore the registry in Windows.

  1. In Windows, right-click Start, and then select Run. In the Open: box type regedit, and then click OK. This will open the registry editor.

  2. Verify that these registry keys exist:

    • HKEY_CLASSES_ROOT\CLSID\{F8E61EDD-EA25-484e-AC8A-7447F2AAE2A9}

    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F8E61EDD-EA25-484e-AC8A-7447F2AAE2A9}

  3. Delete these registry keys:

    • HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{F8E61EDD-EA25-484e-AC8A-7447F2AAE2A9}

    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{F8E61EDD-EA25-484e-AC8A-7447F2AAE2A9}

  4. Close Outlook.

  5. Restart Windows.

  6. Open Outlook and wait for indexing to complete. This may take a few hours.

Note: If you used the workaround to disable Windows Desktop Search Service for Outlook you should re-enable the service. To do this, open the registry editor, go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search, and set the PreventIndexingOutlook registry key value to 0 (zero), and then click OK

WORKAROUND

If deleting the registry keys did not fix the problem, you can still work around the issue by disabling Windows Desktop Search which will cause Outlook to use it's built in search. The built-in search will display the following to indicate it is not using the Windows Search service:

Search performance will be impacted because a group policy has turned off the Windows Search service.

Windows Desktop Search Disabled

To disable Windows Desktop Search Service for Outlook do the following:

Important: The following steps show you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Please make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, go to How to back up and restore the registry in Windows.

  1. In Windows, right-click Start, and then select Run. In the Open: box type regedit, and then click OK. This will open the registry editor.

  2. Find this subkey in the registry and then click it:

    • HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows

  3. Click Edit > New > Key, and name the new key Windows Search.

  4. Select the new Windows Search key.

  5. Click Edit > New > DWORD Value.

  6. Type PreventIndexingOutlook for the name of the DWORD, and then press Enter.

  7. Right-click PreventIndexingOutlook, and then click Modify.

  8. In the Value data box, type 1 to enable the registry entry, and then click OK.

  9. Exit Registry Editor, and then restart Outlook.

Note: To disable the PreventIndexingOutlook setting, type 0 (zero), and then click OK.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Outlook UserVoice

See Also

Fixes or workarounds for recent issues in Outlook for PC

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×