Next-of-kin process for Outlook.com

Thank you for contacting Microsoft. We understand that these might be difficult times for those seeking access to their loved one’s account information, but for privacy and other legal reasons, we are unable to provide any information about the email account in question. We take our customers’ privacy concerns and our legal obligations very seriously.

As such, Microsoft must first be formally served with a valid subpoena or court order to consider whether it is able to lawfully release a deceased or incapacitated user’s information regarding a personal email account (this includes email accounts with addresses that end in Outlook.com, Live.com, Hotmail.com, and MSN.com). Microsoft will respond to non-criminal subpoenas and court orders served on Microsoft’s registered agent in the requesting party’s state or region and is unable to respond to faxed or mailed requests for such matters.

Any decision to provide the contents of a personal email account will be made only after careful review and consideration of applicable laws. Please understand that Microsoft may be unable to provide the account content, and sending a request or providing a subpoena or court order does not guarantee that we will be able to assist you.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×