Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Last Updated: December 13, 2017

ISSUE

After you enter your product key and click Next, nothing happens and you cannot continue with your install of Office Premium PIPC.

Note: This issue is specific to a product only available in Japan.

STATUS: WORKAROUND

To avoid this problem, do the following:

  1. Close all open windows and go to: https://setup.office.com/.

  2. Sign in using an existing Microsoft account or create a new one.

  3. Enter your Office product key.

  4. Follow the remaining instructions to install Office.

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest news, updates, and best practices, and read our blog.

Microsoft Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and other Office users.

Office Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Provide feedback

Related Topics

Fixes or workarounds for recent Office installation or activation issues

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×