Mobile devices options on Outlook.com

From the Mobile devices page in Outlook.com, you can perform different actions to help you manage your devices. The Mobile devices page lets you view all the devices that you're currently syncing with your mailbox.

Note: Haven't set up email yet? See Set up email on your mobile device later in this article.

Which version of Outlook.com are you using?

The instructions are slightly different depending on whether you're using the new Outlook.com or the classic version. Choose the version you're using to see the instructions that apply to you.

IF YOUR MAILBOX LOOKS LIKE...

A screenshot of the top left corner of the Outlook.com beta mailbox

See Instructions for the new Outlook.com.

IF YOUR MAILBOX LOOKS LIKE...

A screenshot of the top left corner of the classic Outlook.com mailbox

See Instructions for classic Outlook.com.

Instructions for the new Outlook.com

Use the Mobile devices page

To get to the Mobile devices page, select Settings Settings > View all Outlook settings > General > Mobile devices. To use any of the options shown in the table below, move your cursor over a mobile device in the list and then select a button.

Button

Name

Description

Edit

Edit

Select a mobile device from the list > Edit Edit

Edit displays info about the device, including the device name, type, and the last time the device connected to your mailbox.

Delete

Delete

Select the device you want to remove > Delete Delete

Delete removes the sync partnership and delete the device from your mailbox. This does not remote wipe your device.

Refresh

Refresh

Select the device you want to refresh > Refresh Refresh

The list of mobile devices that are syncing with your mailbox is updated automatically. However, you can refresh the list manually using this option. If you’ve configured a new device and can't see it in the list, check the Exchange ActiveSync settings on the device.

Enable logging

Enable logging

Select the device you want to log > Enable logging Enable logging

If your administrator asks for your device's log, or you're looking to technical details about your device's synchronization, use this action. You’ll receive an email message in your inbox with the log file attached that you can forward to your admin.

Note: This option may or may not be available to you depending on your settings managed by your administrator.

Instructions for classic Outlook.com

Use the Mobile devices page

To get to the Mobile devices page, select Settings > Options > General > Mobile devices.

Button

Name

Description

edit

Details

> Details  edit

This will display info about the device, including the device name, type, and the last time the device connected to your mailbox.

Remove

Remove

Remove  Remove

Use these steps to remove the sync partnership and delete the device from your mailbox. This does not remote wipe your device.

Start logging

Start logging

Select the device you want to log > Start Logging Start logging

If your admin asks for your device's log, or you're looking to technical details about your device's synchronization, use this action. You’ll receive an email message in your Inbox with the log file attached that you can forward to your admin.

Note: This option might not be available to you depending on your admin settings.

refresh

Refresh

Select the device you want to refresh > Refresh  refresh

The list of mobile devices that are syncing with your mailbox is updated automatically. However, you can refresh the list manually using this option. If you’ve configured a new device and can't see it in the list, check the Exchange ActiveSync settings on the device.

Set up email on your mobile device

Note:  If you have a mobile device that's not included in the above list, see Set up Office apps and email on a mobile device. From there, under "Have a different device?", select which device applies to you.

Having trouble syncing email to your mobile device?

If you're having problems syncing email to your mobile device, see Fix Outlook.com email sync issues.

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