Set up email on your mobile device
Note: Do you have a mobile device that isn't in the list above? If so, see Set up Office apps and email on a mobile device. There, look for the "Have a different device?" section and then select the device that applies to you.
Use the Mobile devices page
The Mobile devices page lets you view all the devices that you're currently syncing with your mailbox. From the Mobile devices page in Outlook on the web, you can perform different actions to help you manage your devices.
Note: If the instructions don't match what you see, you might be using an older version of Outlook on the web. Try the Instructions for classic Outlook on the web.
To get to the Mobile devices page, select Settings > General > Mobile devices.
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Button |
Name |
Description |
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Edit |
Select a mobile device from the list > Edit Edit displays info about the device, including the device name, type, and the last time the device connected to your mailbox. |
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Delete |
Select the device you want to remove > Delete Delete removes the sync partnership and delete the device from your mailbox. This does not remote wipe your device. |
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Refresh |
Select the device you want to refresh > Refresh The list of mobile devices that are syncing with your mailbox is updated automatically. However, you can refresh the list manually using this option. If you’ve configured a new device and can't see it in the list, check the Exchange ActiveSync settings on the device. |
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Enable logging |
Select the device you want to log > Enable logging If your administrator asks for your device's log, or you're looking to technical details about your device's synchronization, use this action. You’ll receive an email message in your inbox with the log file attached that you can forward to your admin. Note: This option might not be available to you depending on settings managed by your administrator. |
Instructions for classic Outlook on the web
To get to the Mobile devices page, select Settings 
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Button |
Name |
Description |
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Details |
Select a mobile device from the list > Details This will display info about the device, including the device name, type, and the last time the device connected to your mailbox. |
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Remove |
Select the device you want to remove > Remove Use these steps to remove the sync partnership and delete the device from your mailbox. This does not remote wipe your device. |
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Wipe all data |
Select the device you want to log > Wipe all data Clear all Outlook data from a device. After you select the mobile device and click Wipe Device, you'll be prompted to confirm that you want to delete all the data from the device. |
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Start Logging |
Select the device you want to log > Start Logging If your administrator asks for your device's log, or you're looking to technical details about your device's synchronization, use this action. You’ll receive an email message in your Inbox with the log file attached that you can forward to your admin. Note: This option might not be available to you depending on settings managed by your administrator. |
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Refresh |
Select the device you want to refresh > Refresh The list of mobile devices that are syncing with your mailbox is updated automatically. However, you can refresh the list manually using this option. If you’ve configured a new device and can't see it in the list, check the Exchange ActiveSync settings on the device. |
