In November 2016, we announced changes to both the amount of storage that OneDrive users get for free and what is included with any Office 365 for home subscription such as Office 365 Home, Personal, and University subscriptions. These changes are starting to roll out and we want to make sure that you have all the information you need about what is changing and what you need to do.
What were the changes?
The storage limit for all free OneDrive accounts became 5 GB. If you had a free account with a 15 GB storage limit, that limit was reduced to 5 GB. All new free accounts now have 5 GB storage. The 15 GB camera roll storage bonus was also discontinued for free accounts.
A 50 GB plan replaced our previous 100 GB and 200 GB paid plans.
We’re also no longer offering unlimited storage to any of the above Office 365 for home subscriptions. Those subscriptions now include 1 TB of OneDrive storage.
Note: If you already had a paid subscription that didn't have unlimited storage, these changes didn't affect your base storage amount or any storage bonuses you had, as long as your subscription remained active.
Why did you making these changes?
It was a difficult business decision that came with careful analysis and thought. However, these types of decisions are never easy. We overcommitted with our free storage limits and we wanted to focus on delivering high-value productivity and collaboration experiences that benefit the majority of our users. If we continued with the previous offerings, we wouldn’t have been able to sustain our growth and deliver the reliable service that you count on. These changes were necessary to ensure that we can continue to offer a collaborative, connected, and intelligent service.
How much can be stored with the current storage limits?
OneDrive free with 5 GB: enough space for approximately 6,600 Office documents or 1,600 photos.*
Office 365 with 1 TB: enough space for approximately 1 million Office documents or 330,000 photos.*
*Based on 9-megapixel JPEG photos, .7 MB Office files. Capacity varies by content.
How do I check how much storage I have, how much I'm using and when my old storage will expire?
You can view that information at the Storage page in your OneDrive account.
What happens if I was over my limit when these changes took effect?
If you had a free OneDrive plan and were over your storage quota as a result of these changes:
90 days after you receive your first notice, your account will become read-only.
If you are over quota after the 90 days, you will still have access to your files for 9 months. You can view and download them. However, you will not be able to add new content.
If after 9 months you are still over quota, your account will be frozen. That means that you will not be able to access the content in your OneDrive until your account is unfrozen.
If your account remains frozen, your OneDrive will be scheduled for deletion. You will have at least 3 months to unfreeze your account. We’ll also let you know via email the specific date after which your OneDrive may be deleted.
How do I unfreeze my OneDrive and get myself within the new limits?
If you are over your limit as a result of these changes, you have a few options:
You can remove enough files from your OneDrive to get below the new quota. The easiest way to do this is through the OneDrive for Windows or Mac application. Once installed, you can drop and drag your files or folders from your OneDrive folder to another location on your computer.
What if I have extra storage from a promotion or some other offer?
The storage you have as part of other promotions was not affected by this change.
Need more help?
Check the OneDrive help center.
Get help by emailing the OneDrive support team. In a OneDrive mobile app, shake the device to get help or share feedback on OneDrive.