Microsoft Office Customer Support Policy

The support Microsoft provides for Office products varies depending on whether it's an Office for home or Office for business product.

Support options for home or business products are as follows:

Office for home products

If your product is listed under the Office for home column in the expandable section below, see the information provided in the following table Support policy for Office for home products.

Office for business products

If you have an Office for business product in the expandable section below, support options are available to Office 365 admins only. Your admin can sign into the Office 365 Admin Center and contact support on your behalf.

Tip: If you have Office Professional Plus through your company's subscription to the Home Use Program, see Office through the Home Use Program (HUP).

Office for home

If your Office product is one of the follow, you have an Office for home product. This can be an Office 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.

Office 365 subscriptions: The following products include the fully installed Office applications.

  Office 365 Home
  Office 365 Personal
  Office 365 University

Office 2019, Office 2016, or Office 2013 versions available as one-time purchases: The following products include the fully installed Office applications.

  Office Home & Student
  Office Home & Business
  Office Professional

Stand-alone Office 2019, 2016, or 2013 apps available as one-time purchases

  Word
  Excel
  PowerPoint
  OneNote*
  Outlook
  Access
  Publisher
  Project
  Visio

Tip: *The desktop version of OneNote is only available 2016 and 2013 versions. Beginning with the release of Office 2019, OneNote for Windows 10 is the default OneNote experience for Office 365 and Office 2019 customers. See the FAQ.

Office for business

If your Office product is one of the following, you have an Office for business product. These products are usually associated with a work or school account, and your Office license (if your subscription has one) came from the organization where you work or go to school.

Office 365 Subscriptions: The following products include the fully installed Office applications.

  Office 365 Business
  Office 365 Business Premium

  Office 365 A5

  Office 365 ProPlus
  Office 365 Enterprise E3
  Office 365 Enterprise E4
  Office 365 Enterprise E5

  Office 365 Nonprofit Business Premium
  Office 365 Nonprofit E3
  Office 365 Nonprofit E5

  Office 365 U.S. Government Community G3
  Office 365 U.S. Government Community G5

  Project Online Professional
  Project Online Premium

  Visio Online Plan 2

Office 365 Subscriptions without fully installed Office applications:

Tip: With these Office 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.

  Office 365 Business Essentials
  Office 365 Enterprise E1
  Office 365 A1
  Office 365 Nonprofit Business Essentials
  Office 365 Nonprofit E1
  Office 365 U.S. Government G1
  Project Online Essentials
  Visio Online Plan 1

Volume license versions of Office 2019, Office 2016, or Office 2013

  Office Professional Plus

Support policy for Office for home products

The most current versions of our Office for home products include free support via phone and chat for any issue type.

If you're not sure which Office product you have see What version of Office am I using?

Office product

Free support

Upgrade option

Support purchase option

Office 365 Home

Yes

N/A

N/A

Office 365 Personal

Yes

N/A

N/A

Office 365 University

Yes

N/A

N/A

Office Home & Student 2019, PC and Mac*

Included for 60 days

Yes

Yes

Office Home & Business 2019, PC and Mac*

Included for 60 days

Yes

Yes

Office Professional 2019, PC only*

Included for 60 days

Yes

Yes

Standalone 2019 apps:

Word
Excel
PowerPoint
OneNote
Outlook
Access
Publisher
Project
Visio

Included for 60 days

Yes

Yes

Versions 2016 and older, PC and Mac*

No

Yes

Yes

*While free support isn't available for 2019 products past the 60-day free support period or any Office 2016 and older product, our agents can help you with the following choices when you contact us:

  1. Upgrade to a new Office product. Our recommendation is Office 365, which includes free unlimited support among other benefits.

  2. Pay a one-time support charge of $29 US.

  3. Purchase our year long support subscription called Assure Software Support Plan, which provides Office and Windows software support on up to 5 personal devices.

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