Manage Yammer admins

Only users with appropriate roles can do administrative tasks in Yammer. Some roles are managed in Yammer, and some in Office 365.

Here are the available roles and what people assigned to them can do. Click the role name for a detailed list of tasks this role can do, and for steps to add and remove each role for a user.

Role

Business purpose

Yammer group admin

Manage day-to-day activity in the group to keep the group engaged and productive, including monitoring group usage activity.

Office 365 report reader

View reports showing overall Yammer usage. This role is helpful for anyone assigned to improve and monitor Yammer adoption.

Yammer network admin

Configure the network.

Yammer verified admin

Configure the network and do tasks with legal implications for the data stored in Yammer, such as configuring security settings, monitoring keywords for appropriate use, managing data retention, and exporting data.

Office 365 global admin

All the tasks a Yammer verified admin and Office 365 report reader can do, plus administration tasks for other Office 365 services.

You grant and change admin roles in the Yammer admin center. In the following screenshot, Debra Berger is a verified admin, Diego Siciliani is a network admin, and Megan Bowen is an Office 365 global administrator.

Screenshot showing the list of admins

Yammer group admin

Tasks

  • Manage the settings for the group, including name, description, image, and header colors.

  • Manage the conversations and files in the group.

  • Manage members and group admins.

  • Post announcements

For instructions for typical tasks to manage a Yammer group, see Manage a group in Yammer.

Who can give this role to others

  • Any Yammer user who creates a group is assigned the group admin role for the group automatically, and can add or remove other group admins. There is a limit of 100 group admins per group.

  • Verified admins can add or remove group admins in any groups.

  • Network admins can only add or remove group admins for groups they are a member of.

Note: Network admins and verified admins can disable the ability for Yammer users to create groups. In this case, they must assign the initial group admin, who then can do all group admin tasks for the group, including adding more group admins. For more information, see Manage who can create Office 365 groups.

Add or remove a group admin from a group

  • On the group page, in the upper right corner, click the Settings icon, click Manage Members and Admins, select a user, and then click either Make Admin, or Revoke Admin.

Office 365 report reader

Tasks

  • View usage reports for Yammer in the Office 365 usage reporting dashboard.

For information about accessing and interpreting reports, see Yammer activity report, Yammer groups activity report, and Yammer device usage report.

Who can give this role to others

This role is included in the Office 365 global admin role, and can be given to other users by an Office 365 global admin. For more information about this role, see About Office 365 admin roles.

Add or remove a report reader role

Yammer network admin

Tasks

  • Configure network settings, including logo and colors, usage policy, what's included in user profiles.

  • Manage internal users and outside guests, unlisted groups

  • Grant and revoke network admin role

  • For groups they are in, anything group admins can do.

For instructions for typical tasks for network admins, see the Yammer - Admin Help.

Who can give this role to others

People with the Office 365 global admin role, and Yammer verified admins and network admins can give other Yammer users the network admin role.

Add a network admin

  1. In the Yammer admin center, click Admins, and then in the Appoint Additional Admins section, enter the user's name.

  2. Select Make this user an admin, and then click Submit.

Remove a network admin

  • In the Yammer admin center, click Admins, select the user's name, and then click Remove.

Verified admin

Tasks

All tasks a network admin can do, as well as:

  • Assign verified and network admin roles.

  • Manage content policies, including monitor keywords, data retention, security settings, and reading data in private groups.

  • Export data

  • Perform integrations with other tools

For instructions for typical tasks for verified admins, see the Yammer - Admin Help.

Who can give this role to others

  • An Office 365 global admin.

  • A Yammer verified admin.

Add or remove verified admins, without giving them the Office 365 global admin role

  1. In the Yammer admin center, click Admins.

  2. If the user is already a network admin, their name will show up in the Current Admins list. Select Grant Verified Admin.

    If user is not already a network admin:

    1. In the Appoint Additional Admins section, search for them by name, and select Make this user an admin, and then click Submit.

    2. Find the user in the Current Admins list, and click Grant Verified Admin.

Change a verified admin who is not also an Office 365 global admin to be a network admin

  • In the Yammer admin center, click Admins, and in the Current Admins section, in the row for the admin, click Revoke Verified Admin.

Remove all admin roles from a verified admin who is not also an Office 365 global admin

  • In the Yammer admin center, click Admins, and in the Current Admins section, in the row for the admin, click Remove.

Office 365 global admin

Anyone with the Office 365 global admin role is automatically a Yammer verified admin.

Tasks

All tasks a verified admin can do, as well as:

  • View reports in the Office 365 Usage Reporting dashboard.

  • Add and remove the Office 365 global admin role and the Office 365 reports reader role from other users.

  • Manage other Office 365 services.

Who can give this role to others

  • Other people with the Office 365 global admin role.

Add or remove the Office 365 global admin role

To add an Office 365 global admin, see Assign admin roles in Office 365 for business.

Remove another Office 365 global admin

  • In the Yammer admin center, click Admins, and in the row for the admin, click Change Status of Office 365 Admins. This takes you to the Office 365 page where you can change user's roles.

Troubleshooting admin roles

Can I change my own admin role for Yammer?

No. Admins can't edit their own roles.

How can I find out who the network and verified admins are for our network?

Non‐admin users can see all admins in the Members list in the All Company group. Admins have a blue start next to their name.

Admins can view the list of admins: in the Yammer admin center, select Admins. Admins can also export a list of admins to review who has Network Admin role, and who has the Verified Admin role. In the Yammer admin center, select Export Users. In the exported .ZIP file, open Admins.csv.

I'm an Office 365 global admin, and when I log on to Yammer, why don't I see any admin tools?

Check the following troubleshooting options to determine why your admin isn’t receiving emails from Yammer:

  1. Has the admin created a Yammer account?

    The Office 365 automated process syncs the Global Admin as a verified admin in Yammer, but the user must still create an account in Yammer to receive a confirmation email.

  2. Is the admin on the correct domain?

    The user must have an email address that is in the same company domain that you’ve used to activate Yammer. If you create an admin in customer.uk, but the Yammer network you’ve activated is customer.com, the admin will not be synced as a Yammer Verified Admin. For more information on how to edit an admin’s domain, see Yammer admin key concepts.

  3. Is the admin using a generic email?

    An admin cannot have a generic email address and must be assigned to a real user. To regulate this, there are certain words that are not allowed in the email address of a Global Admin:

    • admin, noreply, help, support, workfeed, feedback, yammer, api, abuse, postmaster, hostmaster, root, new, create, index, show, destroy, delete, and update

  4. Has your company added Yammer.com to the Safe Recipients list?

    Your email service could be blocking emails from the Yammer domain. Please check to make sure Yammer.com is on a Safe Recipients list at your company and is not otherwise prevented from delivering emails.

See Also

Yammer - Admin Help

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