Learn about groups in Kaizala

A group in Microsoft Kaizala is a collection of users who engage in group conversation and collaboration.

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Types of groups

Groups in Kaizala can be personal or can belong to an organization or to the public.

  • Flat (or personal) group    A flat group is a simple chat group with at least one admin and any number of members in which admins have special privileges and the members have no special privileges. Large groups of up to 300,000 users can be created in Kaizala. A flat group can be personal or belong to organization.

  • Organization group    You can create a group of all employees, for example, in the marketing department, and link this group to your organization. Doing so gives you access to advanced security, privacy, and compliance features that safeguard your organization’s data. Such groups are called organization groups and can be created in the Kaizala management portal.

  • Public group    Users can “subscribe” to public groups to receive updates from group admins and members. Subscribers can interact by liking, commenting, or responding to any actions sent on the group. Any subscriber response to an action will be sent only to group admins and will not be visible to other subscribers. Such groups can be created on the Kaizala management portal and are always mapped to an organization. Users can subscribe by using the Kaizala app.

In addition, what makes Kaizala different from other communication apps is the ability to create and interact in different group structures depending on the type of communication among group members. For example, hierarchical groups can be created. Such groups can consist of not only people but also other groups. The groups that are included are subgroups in the hierarchy. Members of various groups in the hierarchy can interact by responding to actions. Actions sent in any hierarchical group will also be visible to all of its subgroups. A hierarchical group can be personal or belong to an organization.

How to identify types of groups

The following table will help you recognize the types of groups at a glance from your chats.

Type of group



Organization group

Image of an organization group icon in Kaizala Image of an example of an organization group in Kaizala

Public group

Image of a public group icon in Kaizala Image of an example of a public group in Kaizala

Hierarchical group (this icon is shown in group profile)

Image of an hierarchical group icon in Kaizala Image of an example of a hierarchical group in Kaizala

(shown only in group info)

Flat (or personal) groups have no specific indicator.

Use a public group

  1. At the bottom of the screen, tap the Discover tab.

  2. Choose Public Groups.

  3. Choose the group you want to connect with.

  4. Choose Subscribe.

You will receive updates from the groups to which you subscribe.

Kaizala Public Groups

Use a hierarchical group

  1. At the bottom of the screen, tap the Chats tab.

  2. Choose a hierarchical group (marked with the hierarchy icon - hierarchy icon ).

  3. Tap the group name:

    • The number of participants is displayed under the group name.

    • The Participants list displays the participants, which can include people or other groups.

    • Use the right arrow next to a group name to enter it and view its participants. 

  4. Use the back arrow to return to the parent group chat window.

  5. Tap Kaizala Actions, and then choose an action to send announcements, polls, and more, to everyone in the group hierarchy.

Kaizala Hierarchical Groups

See Also

Create a group and add users

Join and discover groups

Manage groups

Kaizala help center

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