Known issues in Office apps for Windows 10 Mobile Preview

Windows 10 is required to install Word, Excel, and PowerPoint for Windows Preview

Issue: In order to install the Office for Windows Preview apps, you need to be running Windows 10. Using links to install these apps on a Windows 8.1 PC won't work.

Problems with multi-select mode in PowerPoint, Excel, and OneNote for Windows Phone Preview

Issue: PowerPoint, Excel, and OneNote for Windows Phone Preview can get stuck in multi-select mode, making it difficult to make any edits. For example:

  • In Excel, you are unable to select individual cells.

  • In PowerPoint, you may find that you cannot enter text into a table - the app selects the whole table and doesn't let you select a cell and type in it.

  • When you try to enter text into SmartArt, the keyboard will come up but you can't enter text. The app acts as if the SHIFT key is held down and selects the entire object.

Workaround: Turn off Capitalize the first letter of a sentence in Settings > Time & Language > Keyboard.

Office for Windows Preview apps stop working in March and prompt for an update

Issue: The newest release of the Office for Windows Preview apps requires the most recent build of Windows 10 Technical Preview. The following table describes how you will get the newest release of the Office Preview apps:

If you have Windows 10 Technical Preview build 9926 and...

This will be your experience

... no Office Preview apps installed

If you install the Office Preview apps from the store now, you will get the most recent release. When you try to start a Preview app, you'll be prompted to update to the most recent release of Windows 10 Tech Preview.

... the initial release of the Office Preview apps installed

When you try to start Office Preview apps, they will be updated to the newest release, and you will be prompted to update to the most recent release of Windows 10 Tech Preview.

... the initial release of the Office Preview apps installed, and you update to Windows 10 Tech Preview build 10041

Your Office Preview apps will automatically get updated to the newest release.

Local document is created when you save to your OneDrive local sync folder

Issue: Using "Save As" to save your document to your OneDrive local sync folder creates a local document instead of a server document.

Workaround: You must close and reopen the file for it to create a server copy of the file.

Co-authoring while offline may result in changes getting saved to a separate file

Issue: If you make changes to a file synced to OneDrive while offline, and another user makes a change to the server copy (the copy stored on OneDrive), when you come back online, you may find that any changes you have made will be saved as a separate file.

Documents downloaded from SharePoint into the IE downloads folder will open as local files

Issue: Documents downloaded from SharePoint into the IE downloads folder will open as local files instead of opening as the server copy. In this situation, you'll need to wait for the changes from the local copy to sync with the server copy before the changes become visible on other devices.

Similar behavior will occur when opening a document from a OneDrive for Business synced location.

Note: This issue also applies to Word, Excel, and PowerPoint for Windows Phone Preview.

Unable to open synced files when offline

Issue: If you try to open a file that's stored in a synced location such as OneDrive, you may find that the file doesn't open when you're offline.

Note: This issue also applies to Word, Excel, and PowerPoint for Windows Phone Preview.

Workaround: Go online before attempting to open the file.

Error: Can't upload - something's wrong and your changes can't be uploaded.

Issue: This error may happen if you're offline and you try to rename or save a file from a server or cloud location.

Note: This issue also applies to Word, Excel, and PowerPoint for Windows Phone Preview.

Workaround: Make sure you're online before renaming or saving the file.

Office files opened from a third-party cloud storage location may not open or may open as read-only

Issue: If you try to open an Office document from a third-party storage location either through the third-party app or by browsing to the location from within Office, the file may not open or it may open read-only. If you need to open one of these files, you may want to move the file locally before opening it.

Note: This issue also applies to Word, Excel, and PowerPoint for Windows Phone Preview.

OneDrive and OneDrive for Business documents won't open correctly when offline

Issue: For Preview, if you're offline and try to open a file from OneDrive or OneDrive for Business, the app will attempt to open a local cached copy of the file. The cached copy exists if you have previously opened that file. If you have a cached copy, the file will open normally and your changes will go into the cached copy. When you're back online those changes will be synced to OneDrive. If you don't have a cached copy, the file won't open and you'll get this error: "Can't open file - Sorry, something went wrong and <filename> can't open."

Changes to OneDrive for Business documents don't show up on other devices

Issue: If you open a OneDrive for Business document, it will open from a cached copy on the local PC. Any changes you make to that version of the document won't propagate to the cloud and be available to other devices right away. You'll need to wait a short amount of time for the changes to get synced back to OneDrive before the changes will appear on other devices.

Known issues with sharing from within the app

  • Email addresses don't auto-populate when sharing. You'll need to manually type in email addresses.

  • If you open a document from the OneDrive for Business app, you'll be asked to upload it to the cloud. Instead, go into your Office app and open the file from the MRU (Most Recently Used) list.

  • If you rename a file from within the Office app and then share it right away, you might run into file name issues, such as "file name already exists" or the file is shared with the older name.

  • Attempting to share a PowerPoint presentation may cause an "Unknown error" message.

  • Send as Attachment from within Excel may cause Excel to hang.

  • There may be overlapping names in the Shared with list in the Share task pane within the app.

Problems pasting content that was copied to the clipboard

Issue: If you copy content from an application and then start a Word, Excel or PowerPoint for Windows Preview app, the content may not paste into the app.

Workaround: Switch away from the destination application and then switch back to the destination and attempt to paste again.

How to control which app opens an Office file if you have an Office 2013 or Office 365 desktop application and an Office for Windows Preview app on the same device

Opening an Office file on the computer:

Right-click on the file, choose Open with, and select the application you wish to open the file with. For example, choose "Word" or "Word (Desktop)".

Opening an Office file on Office Online or on SharePoint:

Right-click on the file, choose Open in, and select the application you wish to open the file with. For example, choose "Open in Word" or "Open in Word (Desktop)".

You can also remove the following registry keys. This will cause a prompt to select which application to use:

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\Associations\UrlAssociations\MS-WORD\UserChoice]

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\Associations\UrlAssociations\MS-POWERPOINT\UserChoice]

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\Associations\UrlAssociations\MS-EXCEL\UserChoice]

Prompts for domain account credentials or account validation fails

Issue: In Windows 10 Technical Preview, the privacy setting Let apps access my name, picture and other account info is turned off by default - this is by design. Office won't automatically pick up the domain-joined account (<domain>\<user>) from Windows and federate it into the an Azure Directory account (<alias>@company.com) when this setting is disabled.

Workaround: Enable this privacy setting. To do this, from the Word, Excel or PowerPoint Preview app, click or tap File > Settings. Then, click or tap Accounts > Add an account and add the Azure Active Directory account.

Error: "No such interface supported" when opening a document through the OneDrive for Business app

Issue: This error can happen if you install the OneDrive for Business app from the Microsoft Store and try to open a file from the OneDrive for Business favorites.

Workaround: Use your browser or File Explorer to locate your file and open it instead of going through the OneDrive for Business app.

Error: "Can't open file" after renaming a file on OneDrive or OneDrive for Business within Word, Excel, or PowerPoint for Windows Preview

Issue: This error can happen when you rename a file on OneDrive or OneDrive for Business within one of the Office for Windows Preview apps and then try to reopen the file that still displays the original file name. Example:

  • You open Word Preview and create a new file on OneDrive or OneDrive for Business.

  • The file gets automatically named "Document (1)".

  • You click the title bar of Word Preview and rename the file to "MyTestDoc"

  • You exit and restart Word.

  • You try to open the "Document (1)" file in the Most Recently Used list instead of the "MyTestDoc" file.

Error: "Can't open file" after creating a file on OneDrive from within Word, Excel, or PowerPoint for Windows Preview

Issue: If you create a new document on OneDrive from within Word, Excel, or PowerPoint for Windows Preview and then exit the app and reopen the app, the Most Recently Used list will display two entries with the same name. One file will open successfully while the other will give you this error. Example:

  • You open Word Preview and create a new file on OneDrive.

  • The file gets automatically named "Document (1)".

  • You exit and restart Word.

  • In the Most Recently Used list, you'll see two entries that both say "Document (1)". One will open while the other will display the error.

Editing a document in Right-to-Left text editing may exhibit unexpected results in Word for Windows Preview

Issue:

  • Sometimes, you're unable to tap on controls.

  • Some controls may render in the wrong location.

  • Text selection may select the incorrect text.

Language auto-detect is not supported in Word for Windows Preview

Issue: Detect language automatically feature isn't supported. You'll need to manually switch to the language you want to use OR manually select the text and choose the language from the drop-down on the Review tab.

Note: This issue also applies to Word for Windows Phone Preview.

Printing in Word for Windows Preview from devices with DPI scaling set to over 100% results in incorrect output

Issue: When you print from a device with DPI scaling set to a value above 100% the content will appear incorrectly sized on the printed output.

Unable to Print from Excel for Windows Preview

Issue: Printing is unavailable in the Preview version of Excel. This feature will be coming soon.

Sometimes formula tokens get overwritten in Excel for Windows Preview

Issue: When creating a formula, sometimes formula tokens get overwritten if you use tap to add them. The workaround is to tap after an operator or separator to move the insertion point to the place you are inserting the token.

Note: This issue also applies to Excel for Windows Phone Preview.

Problem starting or dismissing the soft keyboard in Excel for Windows Phone Preview

Issue: The soft keyboard doesn't invoke or dismiss properly in Excel for Windows Phone Preview.

Workaround: To invoke the soft keyboard, use the button in the Windows task bar. To dismiss the soft keyboard, use the check / "x" buttons in the formula bar.

Formula authoring sometimes crashes the app in Excel for Windows Preview

Issue: This can happen if you are going from editing in-cell to the formula bar or vice-versa or when tapping on a formula token in the formula bar when not in edit mode.

Unable to Print from PowerPoint for Windows Preview

Issue: Printing is unavailable in PowerPoint for Windows Preview. This feature will be coming soon.

Inconsistent virtual keyboard experience in PowerPoint for Windows Preview

Issue: The virtual keyboard may not appear and move away when expected.

Workaround: Manually bring up and dismiss the virtual keyboard.

Slide show doesn't appear in full screen in PowerPoint for Windows Preview

Issue: When you choose Slide Show mode, the presentation will display with an app bar across the top.

Note: This issue also applies to PowerPoint for Windows Phone Preview.

Workaround: Click or tap the control drop-down in the upper left corner and choose Full Screen.

Presenter view and Slide Show both appear on the secondary display in PowerPoint for Windows Preview

Issue: Presenter view and Slide Show both appear on the secondary display if you enable Presenter view and start a slide show from your secondary display.

Notebooks are not migrated in OneNote for Windows Phone Preview

Issue: Notebooks are not migrated from the Windows Phone splash app to the OneNote for Windows Phone Preview app. To avoid data loss, connect a Microsoft account to the phone before upgrading and then launch OneNote. This will sync your notes to OneDrive and allows you to access the data once the Universal app is released. Failing to do this will cause all local notes to be lost.

Pinned tiles will not be functional after upgrading to OneNote for Windows Phone Preview

Issue: After you upgrade OneNote for Windows Phone Preview, pinned live tiles are not migrated and will not be functional. You may see blank tiles which are no longer associated to the app.

Workaround: Unpin the blank tiles and re-pin your notes after downloading and upgrading to the Preview app.

Difficulty logging in with a work or school account in OneNote for Windows Preview

Issue: If you log into OneNote using a work or school account (also known as an Org ID) and you open a second notebook, you will be prompted to enroll your device. This may be followed by a "something went wrong" error and the notebook fails to open.

Note: This issue also applies to OneNote for Windows Phone Preview.

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