Keyboard shortcuts for navigating mail in Outlook

Keyboard shortcuts for navigating mail in Outlook

Many users find that using an external keyboard with keyboard shortcuts for Outlook on Windows helps them work more efficiently. For users with mobility or vision disabilities, keyboard shortcuts can be easier than using the touchscreen and are an essential alternative to using a mouse. This article itemizes the keyboard shortcuts for Outlook on Windows.

This topic focuses on keyboard shortcuts that you need when you navigate the Mail view in Outlook. For the Calendar view shortcuts, go to Keyboard shortcuts for navigating the calendar in Outlook.

Outlook is organized into views: Mail, Calendar, Contacts, Tasks, Notes, and Journal. Each view includes a ribbon with commands at the top of the page, a Navigation pane, a Search bar, and an area with panes (for example, the Mail view has a Message list and a Reading pane).

Individual items may contain an InfoBar, a banner that appears near the top of an open or selected Outlook item, below the ribbon in an open item, and below the subject and sender in the Reading pane view, and provides information about the item (such as, “You are not responding to the latest message in this conversation. Click here to open it.”).


  • The shortcuts in this topic refer to the US keyboard layout. Keys for other layouts might not correspond exactly to the keys on a US keyboard.

  • If a shortcut requires pressing two or more keys at the same time, this topic separates the keys with a plus sign (+). If you have to press one key immediately after another, the keys are separated by a comma (,).

In this topic

Navigation quick steps

To do this


Create a new message (from any Outlook view)


Create a new message (from Mail view), new appointment (from Calendar view), or new task (from Task view)


Check for new messages

Ctrl+M or F9

Switch to Inbox


Switch to Outbox


Go to a different folder


Move item to a folder


Go to the Search box

F3 or Ctrl+E

Expand or collapse a group in the email message list

To expand: the Right Arrow key; to collapse: the Left Arrow key

Open the File tab, where you can change account settings and options


Jump to Tell Me


Display the To-Do bar (peek)

Alt+V, B, and then: for Calendar, press C; for People, press P; for Tasks, press T; for Off, press O

Navigate between Mail, Calendar, and other views

To do this


Switch to the Mail view


Switch to the Calendar view


Switch to the Contacts view


Switch to the Tasks view


Switch to the Notes view


Open the Navigation pane with the Folder list


Open the Shortcuts pane


Switch to the Journal view


Go back to the previous view

Alt+B or Alt+Left Arrow

Go forward to the next view

Alt+Right Arrow

Open the Address Book


Navigate the main window of the Mail view

To do this


Move between the ribbon, Search bar, Navigation pane, Message list, Reading pane, and To-Do bar

F6 or Ctrl+Shift+Tab

Move between the smaller panes in the Navigation pane, the Reading pane, and the sections in the To-Do bar

The Tab key

Move around in the Navigation pane

To do this


Move to Message list from Navigation pane

Spacebar or Enter

Move back to Navigation pane from Message list


Move around within the Navigation pane

The Up Arrow and Down Arrow keys

Expand or collapse a selected group

To expand: the Right Arrow key; to collapse: the Left Arrow key

Open a selected item in the Navigation pane

Spacebar or Enter

Create a new folder

Shift+F10, N

Rename a selected folder in the list


Delete a selected folder in the list (Note Default folders, like Inbox, Outbox, Drafts, and Sent) cannot be deleted.)

Shift+F10, D

Jump to folder by typing first letter of folder name. For example, to go to the Drafts folder, type d. If multiple folders start with same letter, repeat the letter until you reach the folder you want.

a, b, c...

Navigate the Message list

To do this


Move down and up between messages

The Down Arrow and Up Arrow keys

Expand or collapse groups (for example, Last Week)

To expand: the Right Arrow key; to collapse: the Left Arrow key

Select multiple adjacent messages

Shift+Down Arrow and Shift+Up Arrow

Select multiple non-adjacent messages

Ctrl+Up Arrow or Down Arrow, and then, to select each message, press Spacebar

Move message to folder


Add Follow Up or Quick Flag to message

Shift+F10, U, and then T (in Narrator, Insert)

Add Custom Flag to message


Mark message as junk or not junk

Press Shift+F10, J, and the Up Arrow or Down Arrow key, and then press Enter

Mark as read


Mark as unread


Mark to download

Alt+S, M, and then T (mark to download) or C (mark to download copy)

Unmark to download

Alt+S, U, and then U (unmark to download) or K (unmark to download copy)

Delete message


Ignore message


Reply to message

Alt+H, R+P

Reply All to message

Alt+H, R+A

Forward message

Alt+H, F+W

Open message


Display blocked content menu


Download blocked pictures or images

Ctrl+Shift+W, P

Show email properties


Post to folder


Copy item to folder


Print message


Set how often Outlook checks for new messages


Set Junk mail options

Alt+H, J, and then O

Navigate the Reading pane

To do this


Go to the previous message

Alt+Up Arrow or Ctrl+Comma or Alt+Page Up

Page down through text


Page up through text


Move to the next field

The Tab key

Move to previous field


Move to the next or previous link

The Tab key and Shift+Tab

Jump to the Reply button


Select the InfoBar in an email message and, if available, show the menu of commands. (Note The InfoBar appears only in messages that require additional information, such as “This meeting conflicts with another meeting on your schedule.” If available, the InfoBar appears in the message below the subject and sender.)


Close the InfoBar menu


See also

Use a screen reader to explore and navigate Outlook Mail

Basic tasks using a screen reader with email in Outlook

Technical support for customers with disabilities

Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.

If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.

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