Issues with fonts in Office for macOS

Last Updated: May 15, 2018

ISSUE

Users may see issues with fonts when using version 16.9 of Microsoft Word, Excel, Outlook, OneNote and Microsoft PowerPoint on macOS.

Symptoms:

  • Text appears garbled or in a different font.

  • Some fonts including Times New Roman are missing or unavailable in the font picker.

  • Some fonts are being substituted with other fonts.

  • You may see a message bar saying "We were unable to load all your fonts. Some fonts may be missing."

STATUS: WORKAROUND

We recommend you follow these steps:

  • Check the installed versions of the font. If you have multiple versions, then make sure the latest version of the font is active.

  • If you have a single version of font, check the font type. If the font type is displayed as “PostScript-Type1”, we recommend you upgrade it to a newer "OpenType" version of the font.

  • If you have large number of fonts installed on your system, Microsoft Office apps may not be able to load all the fonts. This causes some fonts to not appear in the font picker. The best workaround for this is to disable or remove the fonts that you do not use.

    Note: You can find the total number of font families installed on your system by launching the Font Book app. The title at top of the app window will show the number of installed fonts.

  1. If Font Book application is already open, quit it

  2. Launch Font Book (open applications folder in Finder, find and launch "Font book.app")

  3. Select All Fonts from the leftmost pane

  4. Select the Font Info button (inscribed “i”) from the top bar or press Command + i so that the rightmost pane is displaying font information

  5. Find the font in question in the middle pane and expand the selection. You should see duplicate entries of each face, with some of them marked as Off.

  6. For each face that’s marked Off, right click it and Enable it.  You should then see warnings that there are multiple copies of the font installed in the rightmost pane.

  7. Select to Manually Resolve the duplicates, then select the latest version to use as the Active Copy from the pop up.

  1. Launch Font Book (open applications folder in Finder, find and launch "Font book.app")

  2. Select the Font Info button (“i”) from the top bar or press Command + i so that the rightmost pane is displaying font information.

  3. Search for the font in the search box and select it from the middle pane and expand the selection

  4. If you have multiple versions of the font, you should see duplicate entries of each face, with some of them marked as Off.

  5. Note the font version specified with “version” in the right pane and the font type.

  1. Launch Font Book (open applications folder in Finder, find and launch "Font book.app")

  2. Find the font in the middle pane

  3. Right-click and select Disable, Family

  4. Repeat that for the fonts you don't need.

Provide Feedback

We need your feedback to help us deliver great products.

You can use the Smiley feedback icon feedback tool in the upper-right corner of your app to send feedback directly to our team. Please include the name and version number of the font. Thank you.

Learn how to provide feedback.

More Resources

Fixes or workarounds for recent issues in Word for Mac

Fixes or workarounds for recent issues in PowerPoint for Mac

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