Training and troubleshooting

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As IT professionals, we know we have to keep up and keep current. As Microsoft and others continually improve their offerings, part of our responsibilities is to understand these offerings and then be able to help our users. Microsoft has provided several resources for us to leverage. Let's go ahead and explore these. First, we'll take a look at the Office 365 roadmap. Here you can see what has recently launched, what features are currently rolling out, one of my favorites, what's in development, what has been canceled, and what has been previously released.

Now, I know this list is overwhelming, so let me show you how we filter it. We can go ahead and click on Filters, and then let's just focus in on Yammer. And you'll notice now that we only have seven updates related to Yammer. We only have one rolling out, and 11 in development. Nothing canceled, and only 13 that have been previously released. You can use this information to keep your users up-to-date for changes that may affect them and when necessary, assist that user with the new feature.

One way you can keep your users up-to-date is to post the information directly to your social media networks. For example, your company has been waiting for Yammer dynamic groups and it has now been launched. You can go ahead, expand on that information, and then post to the appropriate social media network. I'm going to go ahead and post this actually right to Yammer. You can provide a little bit of information about that release. If you know when certain people are waiting for this update, you would go ahead and add them in.

Otherwise, you would go ahead and add it to the entire company. Go ahead and click Post. Perfect. You can also leverage the Office Training Center, and this is where you're going to learn more about specific apps. For example, let's go ahead and click on Word. And notice how Microsoft has grouped the light functions together? And has also provided lessons to help you become familiar with a specific action, for example, creating documents. There is also a downloadable training roadmap that you can use or provide to your users.

Let's go ahead and take a look at one of the lessons. Let's start in Get Started. And here, we have our first lesson, What is Word? We could go ahead, click on the next lesson within that group, and then finally, we can move to the next course, which is Creating Documents. Next, we have the Office 365 Community. This is your one-stop shop for all the best practices and latest Office 365 news. This is a forum where you can ask questions, help others, and learn about the newest trends.

For example, let's go ahead and take a look at the Office 365 form, and this forum will contain general Office 365 information. We can see here that we have a new guide posted detailing how to switch from Office 365 from Google G Suite. You can also go ahead and search this space if you're looking for something specific, or you can go ahead and actually start a brand new conversation. This is a great space to use if you're stuck on something and you need some help. Next we have the Office blogs, which are great for finding articles, and learning how others are using the product plus other industry-relevant information.

And finally, what's new in Office. Here you'll find the latest information on updates, as well as quick tips and tricks. And you may be thinking, fantastic! I have all this information, but now what? Well, your first step is to curate it, not only for yourself but for your users. Users want to be self-sufficient without being overwhelmed.

So there's a couple ways you can get this information to your users. One is by creating a bookmark file. That way the users always have a list of the resources right in their browser. You can use Yammer. As I've started here, I've already gone ahead and populated a post and attached a file that has all the links. I'm going to go ahead and post that, and I posted that specifically in IT support.

Next, you can create a SharePoint site. Here, in IT Resources, again, we have a link to the document with all of that information, and that document happens to sit on OneDrive, so it can be easily shared among the Office 365 stack. And in SharePoint, you could utilize a list if you wanted to do so.

I can't emphasize enough how important it is for you to keep current and therefore help your users. You want to ensure your users have a great experience with Office 365, and they're using the tools to help them do their jobs properly and quickly.

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For businesses with 150+ licenses Request Office 365 onboarding assistance from FastTrack

You can request remote and personalized assistance with onboarding. Our FastTrack engineers will help you plan your Office 365 project, assess your technical environment, provide remediation guidance, and provide user adoption assistance. For businesses with at least 500 licenses, Microsoft also provides personalized assistance to migrate data to Office 365.

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Tip: Businesses with 1-149 licenses still have access to FastTrack guidance via links in the Admin Center and also available at

Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, Skype, OneDrive, SharePoint, OneNote, Access, Delve, Yammer, Publisher, Sway, and Power BI. Find out how to troubleshoot common account and permissions issues and repair broken apps. Plus, learn how to make sure files are synced correctly between a user's desktop and the cloud. Microsoft solutions expert Sharon Bennett will make sure you have the answers to your users' most frequent questions—before they even ask.

Topics include:

  • Training users

  • Troubleshooting account and startup issues

  • Repairing Office apps

  • Working with Word, PowerPoint, Excel, Outlook, Visio, and OneNote

  • Communicating with Skype and Yammer

  • Using OneDrive and SharePoint

  • Fixing file synchronization issues

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