I got an "Upload failed" or "Couldn't save automatically" error while editing an Office file

If you're actively editing a file when someone else deletes it, you'll see a message explaining that you no longer have access to the file, or in some cases, telling you to save a copy of the document so you won't lose work.  

Example of the error message in Word:  

Screenshot of Upload Failed error while editing a document in Word

Example of the error message in Word on the web: 

Screenshot of Couldn't save automatically error while editing a document in Word

Example of the error message in Visio on the web: 

Screenshot of a Something went wrong error while editing a file in Visio

To save your work, you'll need to save a copy of the file.

If the deletion was a mistake, you can restore the file from the recycle bin of the site or restore from the OneDrive where it was deleted from.

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×