How to resolve “Upload blocked”, “Sign into save this file” or “Save a copy” error messages

How to resolve “Upload blocked”, “Sign into save this file” or “Save a copy” error messages

When working in an Office desktop app such as Word, Excel, or PowerPoint, you can create and save your files to your own OneDrive or a connected service, such as OneDrive for Business, SharePoint, or the OneDrive of one of your family members.

If you get an error message saying “Upload blocked”, “Sign into save this file”, or “Save a copy”, you may need to remove and reconnect OneDrive.

  1. In the Office app you're using (such as Word, Excel, or PowerPoint), click File.

  2. At the bottom left, click Account.

  3. Under Connected Services, click Remove service for the OneDrive you want to disconnect from.

    The Account pane in Office apps, highlighting the 'Remove service' option under Connected Services
  4. Once it's removed, to reconnect, click Add a service, then hover over Storage and select OneDrive.

    The Account pane in Office apps, highlighting the OneDrive storage selection for the 'Add a service' option under Connected Services
  5. Follow the steps to sign in to OneDrive.

See also

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

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Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Got feedback?
OneDrive UserVoice is your place to suggest the features you’d like to see us add to OneDrive. While we can’t guarantee any specific features or timelines, we will respond to every suggestion that gets at least 500 votes.

Go to the OneDrive UserVoice.

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