Have a group conversation in Outlook

Having a group conversation in Office 365 is similar to having an email thread. When you select a message, you'll see the original message plus all the replies from oldest to newest. Members who follow the group also receive conversations in their personal inbox.

Notes: 

  • Anyone in your organization can start a group conversation.

  • For a public group, anyone in your organization can read and respond to the group's conversations.

  • For a private group, only group members can participate in the conversation.

Choose your version for instructions

The instructions are slightly different depending on whether you're using the new Outlook on the web. Choose which version of Outlook on the web you're using to see the steps that apply to you.

IF YOUR MAILBOX LOOKS LIKE...

Outlook on the Web Beta

See Instructions for the new Outlook on the web.

IF YOUR MAILBOX LOOKS LIKE...

Outlook on the web

See Instructions for classic Outlook on the web.

Note: If your organization has included its logo in the toolbar, you might see something slightly different than shown above.

Instructions for the new Outlook on the web

  1. In the navigation pane, under Groups, select your group.

    A screenshot of a group in the navigation pane

  2. Select New message.

  3. Add a subject and type your message.

    If guests are part of your group, you might see a message that some recipients are outside of your organization.

    If the admin has restricted guest access to group conversations and calendar invitations, you'll see a message telling you that group members outside your organization won't receive the message.

  4. Select Send.

Tip: You can also send an email to a group from your personal inbox. Just add the group's alias in the To line in your email.

  1. Select the conversation.

  2. And at the top of the reading pane, select Reply all .

    A screenshot of the Reply all button

Tip: If you like a message, select the Like icon to show your support.

  1. Select a message in the conversation.

  2. And at the top of the reading pane, select Forward .

    A screenshot of the Forward button

  3. Type the recipients' email addresses and your message to them.

  4. Select Send.

Only group owners can delete conversations. How do I know if I'm a group owner?

  1. In the message list, right-click the message you want to delete.

  2. Select Delete.

  3. Select OK to confirm.

Instructions for classic Outlook on the web

  1. In the navigation pane, under Groups, select your group.

    Left nav from Outlook in Office 365

  2. Select New.

    Groups header with start a group conversation highlighted

  3. Add a subject and type your message.

    Create a conversation

    If guests are part of your group, you might see this message informing you that some recipients are outside of your organization.

    When having a conversation with a group that includes guests you'll see a message that reminds you some recipients are outside your organization

    If the tenant admin has restricted guest access to group conversations and calendar invitations, you'll see this message:

    When sending an attachment to a group that has guests you might see a message saying guests are blocked

  4. Select Send.

Tip: You can also send an email to a group from your personal inbox. Just add the group's alias in the To line in your email.

  1. To reply to a conversation, select the conversation > More actions dropdown button > Reply all.

    More Actions menu with Reply All highlighted

Tip: If you like the message, select the Like button icon to show your support.

When forwarding a conversation, you'll send a copy of the conversation as an e-mail message. You can send it to a group or to individuals inside or outside of your organization.

  1. Select a message in the conversation.

  2. Select More actions dropdown button > Forward.

  3. Type the recipients' email addresses and your message to them.

  4. Select Send.

Only group owners can delete conversations. How do I know if I'm a group owner? It's not possible to delete multiple conversations so you'll have to delete them one at a time.

  1. Select the conversation you want to delete.

  2. At the first message in the conversation, select More actions dropdown button > Delete conversation.

  3. Select Yes to confirm.

Create a new conversation

  1. In the navigation pane, under Groups, select your group.

    Groups on the left Nav bar

  2. Select New Conversation on the upper left corner of the ribbon.

    New Group conversation

    Notice the group's alias is automatically added in the To line.

    When having a conversation with a group that includes guests you'll see a message that reminds you some recipients are outside your organization

  3. Type your message, add any attachments, and select Send. All the members of the group will receive your email.

Tip: You can also send an email to a group from your personal inbox. Just add the group's alias in the To line in your email.

Reply to an existing message

  1. To reply only to the sender, right-click a message and select Reply.

    Your message is sent only to that person, and not the group.

  2. To reply to the group, either right-click the message and choose Reply all, or type in the Add a message box in the reading pane and select Send.

    Add a message

Tip: If you like the message, select the Like button icon to show your support.

To use Office 365 Groups in Outlook 2016 for Mac, make sure Outlook is activated with a qualifying Office 365 subscription. Groups is not available yet for retail or volume licenses.

Create a new conversation

  1. Choose a group in the folder pane.

    Groups listed in folder pane of Outlook 2016 for Mac

  2. Select New Email on the upper left corner of the ribbon.

    New Email button
  3. Type your message and select Send. All group members will receive your email.

Tip: You can also send an email to a group from your personal inbox. Just add the group's alias in the To line in your email.

Reply to an existing message

  1. To reply only to the sender, select the Reply button on the ribbon.

    Your message is sent only to that person, and not the group.

  2. To reply to the group, select the Reply all button on the ribbon.

Related Topics

Learn about Office 365 groups
Create a group in Outlook
Join a group in Outlook
Guest access in Office 365 Groups
Delete a group
Delete a conversation in Outlook

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