Harness the collective knowledge of Firstline Workers

Harness the collective knowledge of Firstline Workers

Firstline Workers have their finger on the pulse of your business. Proximity to customers gives them a valuable perspective, but there’s often a gap in communication between the people who make the actual decisions. You need an easy way to collect the thoughts and opinions of Firstline Workers and allow them to ask questions and get input from experts, then act on it.

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

Details

With Yammer, your Firstline Workers can provide valuable perspectives to the entire organization. They can provide insights based on experience, like how to streamline a checkout process or spotlight a product for a target demographic. This input can be shared across the entire company.

Firstline Workers can also use Yammer to research and answer customer questions from various experts throughout the company.

Yammer not only helps Firstline Workers improve customer service, it gives them a voice in the future of the company and provides decision-makers with the insights they need to drive innovation. Leadership can share directions and company shifts in Yammer to ensure the feedback loop is complete.

Highlights

  • Spark conversations among employees at all levels.

  • Drive innovation by sourcing ideas from across the company.

  • Help Firstline Workers find answers to customer questions.

Learn More

Yammer makes everyone more productive and connected

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×