Get help installing Office through Microsoft HUP

If you need to install or reinstall Office Professional Plus, Project Professional, or Visio Professional through your employer's Microsoft HUP program, you're in the right place.

If you didn't buy an Office product through your employer's Microsoft HUP benefit, go to Download and install or reinstall Office 365 or Office 2019 on a PC or Mac.

Install or reinstall your Office product

Applies to: Office Professional Plus, Project Professional, Visio Professional

Note: You can only reinstall Office if the Software Assurance agreement is still valid and you are an active employee of the company.

If you purchased one of the products above on www.microsofthup.com prior to January 23, 2019, and you can no longer reach the site or your order history (you are redirected to the new HUP site), please follow the instructions below to retrieve your product key.

  1. Go to www.microsoft.com/home-use-program/order-history.

  2. Enter the work email address that you used to buy Office. This will send an email to yourself that contains a list of all products you purchased on www.microsofthup.com, along with their product keys.

  3. Go to https://setup.office.com.

  4. Sign in using your Microsoft account. (This is different from the email account you use at work.)

    If you don't have a Microsoft account, you can create one. A Microsoft account is required to download your Office product through this website.

  5. Enter your Office product key (from the email you received) and select your country or region and language. Select Next.

  6. Review the option to receive surveys, promotions, and tips. Select Next.

  7. Select Download Now.

  8. Depending on your browser, select Run (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).

  9. If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.

  10. Your install is finished when you see the phrase, You're all set! Office is installed now and an animation plays to show you where to find Office applications on your computer. Select Close.

  11. To open an Office app, select the Start button (lower-left corner of your screen) and type the name of an Office app, like Word.

    If you have Windows 8.1 or 8.0, type the name of an Office app on the Start screen. Can't find your Office apps?

  12. To open the Office app, select its icon in the search results.

  13. When the Office app opens, close the Sign in to set up Office dialog box.

  14. Accept the license agreement when prompted.

  15. If the Activation wizard appears, follow the steps in the wizard to complete activation.

Note: If you bought any products on the new HUP site at www.microsoft.com/homeuseprogram, including Office 365, see Download and install or reinstall Office 365 or Office 2019 on a PC or Mac.

If you purchased one of the products above on www.microsofthup.com and you can still reach the site, please follow the instructions below to retrieve your product key.

  1. Go to www.microsofthup.com.

  2. Select the Order History link in the upper right-hand corner of the page.

  3. Enter the work email address that you used to buy Office. This will send an email to yourself that contains a link to your order history.

  4. In the email you receive, select the link to view your order history.

  5. On the Order History web page, select your order number.

  6. On the Order Details web page, select the Install button for Office, Visio, or Project. Make note of your product key.

    Shows the Install button in the Order Details from the Home Use Program
  7. Select Install.

    If there is no Install button, your Microsoft HUP program code has expired. Please contact your Benefit Administrator to determine if the program code has been updated or if your employer is still eligible for Microsoft HUP. After you have confirmed your eligibility, you can contact support for assistance.

  8. After the install has completed, start any Office app. Can't find Office after installing it?

  9. Enter your product key as described in Activate Office, Project, or Visio.

Install or reinstall using your HUP product key

Applies to: Office Professional Plus, Project Professional, Visio Professional

Note: You can only reinstall an Office product if the Software Assurance agreement is still valid and you are an active employee of the company.

If you saved a copy of your Microsoft HUP product key, you can use a Virtual Support Agent (English only) to receive a link to download and reinstall Office through Microsoft HUP. Just enter your product key when prompted by the Virtual Support Agent.

After you install your Office product, you'll need to activate it using your product key described below.

Activate your Office product

Applies to: Office Professional Plus, Project Professional, Visio Professional

  1. Start any Office app and do one of the following:

    If you see Sign in to set up Office, select I don't want to sign in or create an account (it's a small link at the bottom of the window).

    Shows the link that you click to enter your Microsoft HUP product key

    If you see Hello, confirm your account, select Use a different account, then select I don't want to sign in or create an account.

    Shows the "Use a different account" link on the "Confirm your account" page
  2. In the Enter your product key screen, enter the product key to activate Office.

  3. Agree to the License terms by selecting Accept and start Word.

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